Industries

The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...

Purpose-built vehicles (PBVs) represent the new breed of customized vehicle development. Unlike custom-built vehicle manufacturing processes, in which few alterations are made to existing vehicle models, PBVs are customized from the design phase to suit the application in which the vehicle will be deployed in the future. The PBV market is fragm...

Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but ...

19 Jan 2023  |  Global  |  Technology Research

Advances in Gene Editing Technologies in Healthcare

Next-generation genome editing tools and improved delivery are bolstering gene editing therapeutics and diagnostics.

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Advancements in gene editing technology are boosting its adoption in various fields, including healthcare, diagnostics, agriculture, and industrial biotechnology. CRISPR, ZFNs, and TALENs are examples of technologies that have revolutionized the gene editing field. Moreover, with constant research efforts, new technologies such as base editing, pri...

19 Jan 2023  |  Global  |  Market Research

Mass Transportation Security Growth Opportunities

Future Growth Potential Enhanced by Emerging Opportunities for Security Systems in Railways, Metros, and Roads

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Key Issues Addressed

Cities across the world are becoming bigger and more congested, resulting in an increasing demand for efficient public transport. Governments are making heavy investments to reduce congestion in cities and provide citizens with environment-friendly mass transportation options. This increased spending on mass transit infrastructure has created a fav...

The sophistication of cyberattacks on web applications and business-critical infrastructure is increasing with the rise in distributed denial-of-service (DDoS) attacks, new common vulnerabilities and exposures (CVEs), and zero-day vulnerabilities (e.g., log4j and spring4shell). The growth of credential stuffing attacks from sophisticated botnets is...

Buildings continue to evolve rapidly as the requirements of businesses and people change. Responsive, resilient, comfortable, and safe buildings are the need of the hour. Often, residents and owners are concerned about operating costs due to the high expenses incurred during maintenance. Managing building operations using poor-quality technology...

17 Jan 2023  |  Global  |  Market Research

Analysis of Mergers & Acquisitions in the Global Vehicle Leasing, Rental, and Subscription Industry

Leasing Contributed Top 3 M&A Deals in 2021 with Total Transaction Value of $59.7 Million

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Vehicle leasing solves several challenges associated with organizations’ mobility needs, such as vehicle funding, fleet maintenance, and residual value risk. To concentrate their focus on core products and services, businesses do well to outsource support activities related to mobility, from purchasing new fleet vehicles to remarketing used ones. U...

17 Jan 2023  |  Global  |  Market Research

Regulations and Evolving Markets Drive Growth in the Quality Management Software Industry

The Enterprise-wide Capacities of Quality Management Software Drive Growth Opportunities

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As the QMS Systems market grows at a vertiginous pace, Frost & Sullivan provides a thorough, in-depth analysis of the dynamics shaping the industry to companies seeking entry as well as those who have already joined the fray. Quality applies to the entire product life cycle. It has implications across the entire enterprise value chain, so there...