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06 Nov 2023  |  Global  |  Customer Research
Global Voice of Enterprise Security Customer Government Sector
Perspectives of Government Stakeholders on Cybersecurity
When considering government sector cybersecurity preparedness, most think about national security or military defense systems. However, public sector organizations widely utilize digital infrastructure across many tasks, necessitating security protection to safeguard data on citizens, government officials, organizations, and critical operations. ...
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24 Oct 2023  |  Global  |  Customer Research
Global SD-WAN and SASE Voice of Customer Research Insights
Benefits of SD-WAN and SASE Adoption in Advancing Digital Transformation
In this research service, Frost & Sullivan analyzes the findings of the 2023 Global SD-WAN and SASE cross-vertical survey of 1,390 network decision-makers. Survey respondents comprised the C-suite and IT/network decision-makers from enterprises across verticals such as financial services, healthcare, retail, government, technology, and manufacturin...
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19 Oct 2023  |  Latin America  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Brazil
A Sophisticated Threat Landscape Drives Strategic Partnerships and Managed Security Adoption
While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...
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17 Oct 2023  |  North America  |  Customer Research
Voice of the Enterprise Security Customer—The United States, 2023
Surveying Enterprise End Users about US Cybersecurity Trends
This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...
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13 Oct 2023  |  Global  |  Customer Research
Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
Automating Business Processes, Customer Experience, and Employee Experience is the Top Priority
Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...
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29 Sep 2023  |  Asia Pacific  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Japan
A Survey of Enterprise End Users on the Cybersecurity Trends in Japan
This report presents a comprehensive analysis of the cybersecurity landscape in Japan, providing insights on areas such as cybersecurity operations, cybersecurity strategy, threat landscape, organizations’ cybersecurity readiness against cyberattacks, and projected the investment in cybersecurity areas in 2023. The report first identifies the le.....
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29 Sep 2023  |  Asia Pacific  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Australia
Rising Attacks Drive Organizational Cybersecurity Strategies and Increased Budget Allocations
In this report, Frost & Sullivan comprehensively analyzes the Australian cybersecurity landscape in 2023. In conclusion, this report offers cybersecurity vendors and relevant stakeholders a better understanding of the cybersecurity landscape in Australia. The full version of Frost & Sullivan's Voice of the Enterprise Security Customer Survey sam...
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22 Sep 2023  |  Global  |  Customer Research
2023 Voice of the Enterprise Security Customer Survey Summary: Cloud Security Perceptions, Priorities, Challenges, Strategies, and Adoption
Disparities in Enterprise Cybersecurity Technology Adoption Potentially Fragment an Already Splintered Cloud Security Market
Frost & Sullivan's Voice of the Enterprise Security Customer study on cloud security is a high-level overview of trends in the cloud security sector that also groups vendors based on ranges of net promoter score (NPS). A more granular view of the survey data, including specific NPS for vendors, is available in the full version of Frost &...
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28 Aug 2023  |  South Asia, Middle East & North Africa  |  Customer Research
Voice of the Customer—EV Charging Infrastructure, Kingdom of Saudi Arabia
Survey to Assess Driver Interest and Potential for Charging Services in the EV Market
This Voice of the Customer survey sheds light on the willingness of Saudi Arabia’s population in car purchasing and new car purchases to switch to electric vehicles (EVs) as their next car purchase in the next two years. In doing so, Frost & Sullivan assessed the potential for charging services based on customer preferences to support automakers,.....
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25 Aug 2023  |  Global  |  Customer Research
Investment Priorities for the Workplace and Video Conferencing
IT Buyers Reveal Hybrid Workplace Plans for 2023 and Beyond
Trends in 2023 indicate significant and steady progress on workplace transformation. Most business leaders are re-envisioning and reshaping their business culture, the physical workplace, and technology investments. This is leading to permanent shifts in the relevance of the physical office and the role of technology in the workplace. The next ph...
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