USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
Emerging Regions Key for Growth in a Mature Market
19-Oct-2015
Global
Market Research
NEC1-01-00-00-00
IT00756-GL-MR_02046
This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by product segment, and regional forecasts for North America, EMEA, Asia Pacific, and Latin America. The study also provides vendor market shares for each of the product segments, and the total market.
Market Drivers, Global, 2015–2019
- Demand for contact center analytics capabilities
- Growth opportunities in developing and emerging economies around the world
- Enhanced application functionality to support omni-channel customer experience strategies
- Addition of new contact channels such as social and mobile contact, and channel integration
- Cost savings and other benefits from migrating to IP and SIP-based architectures
Market Restraints, Global, 2015–2019
- Customer demand for hosted/cloud contact center solutions
- Change of vendor strategy and focus from on-premises to cloud contact center solutions
- Constrained IT budgets and competing priorities and resources
- Increasing operational complexity due to proliferation of contact channels
- Lack of channel partner/VAR capabilities to sell to line-of-business decision makers
Avaya
Cisco
Genesys
Unify
Interactive Intelligence
Mitel Networks
Aspect
Avaya
Noble Systems
Altitude Software
Genesys
NICE Systems
Verint Systems
HP
Calabrio
Avaya
Verint Systems
NICE Systems
HP
ClickFox
Genesys
List of Figures
- 1. Global Contact Center Systems Markets
- 2. Contact Center Systems Market: Market Drivers and Restraints, Global, 2015–2019
- 3. Contact Center Systems Market: Revenue Forecast by Product Segment, Global, 2013–2019
- 4. Contact Center Systems Market: Revenue Forecast by Region, Global, 2013–2019
- 5. Inbound Contact Routing Systems Market: Market Share by Product Revenue, Global, 2013 and 2014
- 6. IVR and Voice Portal Systems Market: Market Share by Product Revenue, Global, 2013 and 2014
- 7. Outbound Dialer Systems Market: Market Share by Product Revenue, Global, 2013 and 2014
- 8. Quality Monitoring Systems Market: Market Share by Product Revenue, Global, 2013 and 2014
- 9. Quality Monitoring Systems Market: Market Share by Product Revenue, Global, 2013 and 2014
- 10. Quality Monitoring Systems Market: Market Share by Product Revenue, Global, 2013 and 2014
- 11. Contact Center Analytics Market: Market Share by Product Revenue, Global, 2013 and 2014
- 12. Total Contact Center Systems Market: Market Share by Product Revenue, Global, 2013 and 2014
Speak directly with our analytics experts for tailored recommendations.
Recent related Brand and Demand research
19 May 2016 | Global | Market Research
Analysis of the Global Commercial Satellite Broadband Market
The commercial satellite broadband market is growing at a strong pace, with an anticipated compound annual growth rate (CAGR) of 6.8% from 2015 to 2022. With the continued adoption of Ka-band technology throughout the industry, satellite broadband can now meet or exceed many landline networks in per...
13 May 2016 | Asia Pacific | Market Research
Country Profile – Russia
A country profile is an instant guide to the political, economic, demographic, industrial, and business environment of a market. The report provides a range of quantitative and qualitative information on a variety of national aspects, including geography, economy, education, demography, labour, poli...
12 May 2016 | Global | Market Research
Distributed Energy Resource Management System (DERMS) Market—Profile of Key Companies
Growing number of distributed resources including solar and EV charging stations is expected to present significant economic and technical challenges. Over the next 5 years, distributed energy resource management system (DERMS) is expected to be one of the preferred solutions for managing these dist...
12 May 2016 | Europe | Market Research
European Food Waste Management Services Market
Food waste is a massive issue that has grave environmental and economic repercussions. Approximately 90 million tonnes of food waste is generated annually in Europe, which could increase by 35% if no actions are taken. The European commission and the United Nations have targets to cut the amount of ...
11 May 2016 | Global | Market Research
Oil and Gas CAPEX—Impact on Process Equipment Market, 2016
As a result of Saudi Arabia's decision to keep producing oil to retain its share in the global oil and gas market, the price of oil dropped below $30 for the first time in a decade, seriously impacting the CAPEX. The aim of this private market insight is to analyze the demand-supply gap in the crude...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Table of Contents | | Market Definitions~ | Drivers and Restraints~ || Market Drivers, Global, 2015–2019~ ||| Demand for contact center analytics capabilities~ ||| Growth opportunities in developing and emerging economies around the world~ ||| Enhanced application functionality to support omni-channel customer experience strategies~ ||| Addition of new contact channels such as social and mobile contact, and channel integration~ ||| Cost savings and other benefits from migrating to IP and SIP-based architectures~ || Market Restraints, Global, 2015–2019~ ||| Customer demand for hosted/cloud contact center solutions~ ||| Change of vendor strategy and focus from on-premises to cloud contact center solutions~ ||| Constrained IT budgets and competing priorities and resources~ ||| Increasing operational complexity due to proliferation of contact channels~ ||| Lack of channel partner/VAR capabilities to sell to line-of-business decision makers~ | Revenue Forecast by Product Segment, Global, 2013–2019~ | Revenue Forecast by Region, Global, 2013–2019~ | Inbound Contact Routing Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ || Avaya~ || Cisco~ || Genesys~ || Unify~ || Interactive Intelligence~ || Mitel Networks~ | IVR and Voice Portal Systems Market: Market Share by Product Revenue, Global, 2013 and 2014 ~ | Outbound Dialer Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ || Aspect~ || Avaya~ || Noble Systems~ || Altitude Software~ || Genesys~ | Quality Monitoring Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ || NICE Systems~ || Verint Systems~ || HP~ || Calabrio~ || Avaya~ | Workforce Management Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ | Contact Center Analytics Market: Market Share by Product Revenue, Global, 2013 and 2014~ || Verint Systems~ || NICE Systems~ || HP~ || ClickFox~ || Genesys~ | Total Contact Center Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ | Legal Disclaimer~ |
| List of Charts and Figures | 1. Global Contact Center Systems Markets~ 2. Contact Center Systems Market: Market Drivers and Restraints, Global, 2015–2019~ 3. Contact Center Systems Market: Revenue Forecast by Product Segment, Global, 2013–2019~ 4. Contact Center Systems Market: Revenue Forecast by Region, Global, 2013–2019~ 5. Inbound Contact Routing Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ 6. IVR and Voice Portal Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ 7. Outbound Dialer Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ 8. Quality Monitoring Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ 9. Quality Monitoring Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ 10. Quality Monitoring Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ 11. Contact Center Analytics Market: Market Share by Product Revenue, Global, 2013 and 2014~ 12. Total Contact Center Systems Market: Market Share by Product Revenue, Global, 2013 and 2014~ |
| Author | Ashwin Iyer |
| Industries | Information Technology |
| WIP Number | NEC1-01-00-00-00 |
| Is Prebook | No |
Global Contact Center Systems Market
$4,950.00
Special Price $3,712.50 save 25 %