Latin American Contact Center Solutions Markets

Latin American Contact Center Solutions Markets

RELEASE DATE
25-Sep-2008
REGION
Latin America
Research Code: N35A-01-00-00-00
SKU: IT02895-AP-MR_16258
$6,950.00
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SKU
IT02895-AP-MR_16258
$6,950.00
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Description

The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends are analyzed, as well as detailed profiles of competitors and their offerings. Current market status and forecasts for 2013 are provided by revenue and application, including ACD, CTI, IVR, Outbound Solutions, IP contact centers and advanced solutions.

Table of Contents

Introduction

  • Market Definitions

Market Engineering Dynamics

  • Market Engineering Measurements
  • Industry Challenges
  • Market Drivers and Restraints

Market Forecasts

Technology Analysis

  • Current Market Status
  • Market Forecasts Overview

Market Trends

  • ACD
  • CTI
  • IVR
  • Outbound Solutions
  • IPCC
  • Advanced Solutions

Regional Trends

  • Top Trends in Latin America
  • Penetration Rates
  • Pricing Trends and Strategies
  • Distribution Channels
  • Vertical Market Assessment

Competitive Environment

Company Profiles

Product Analysis

Related Research
The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends are analyzed, as well as detailed profiles of competitors and their offerings. Current market status and forecasts for 2013 are provided by revenue and application, including ACD, CTI, IVR, Outbound Solutions, IP contact centers and advanced solutions.
More Information
No Index Yes
Podcast No
WIP Number N35A-01-00-00-00
Is Prebook No