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29-Jun-2011
North America
Market Research
N92C-01-00-00-00
IT02184-NA-MR_11939
This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for growth and pricing, distribution, technology, demand, and market trends. The vertical market segments' growth is forecasted. In addition, an in-depth analysis of the competitive landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market. Strategies for success and growth in the market are also given.
Summary of Major Findings
- Executive Summary
- Scope and Methodology
- Product Definitions
- Market and Technology Trends
- Market Drivers
- Market Restraints
Inbound Contact Routing Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
IVR and Voice Portal Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Outbound Dialer Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Quality Monitoring Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Workforce Management Software Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Contact Center Analytics Market
- Market Overview
- Definitions and Trends
- Market Engineering Measurements
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Total Contact Center Systems Market
- Revenue Forecasts
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
- Products Offered by Leading Vendors
Vendor Profiles
- Aastra Technologies
- Altitude Software
- Alcatel-Lucent/Genesys
- Aspect
- Autonomy
- Avaya
- Calabrio
- CallCopy
- CallMiner
- Cisco Systems
- Clickfox
- Convergys
- CosmoCom
- Enkata
- Envision Telephony
- GMT
- HigherGround
- Interactive Intelligence
Vendor Profiles (Contd...)
- Merced Systems
- Mitel
- NEC
- Nexidia
- NICE Systems
- Noble Systems
- SAP
- Siemens Enterprise Communications
- Syntellect
- Upstream Works Software
- UTOPY
- Verint Witness Actionable Solutions
- Voxeo
- VPI
- Zeacom
Strategic Recommendations
- Strategic Growth Recommendations
Speak directly with our analytics experts for tailored recommendations.
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| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N92C-01-00-00-00 |
| Is Prebook | No |
North American Contact Center Systems Market
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