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Analytics to Lead the Way for Growth
03-Sep-2012
North America
Market Research
NAEB-01-00-00-00
IT02215-GL-MR_11970
This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well as pricing, distribution, technology, demand, and market trends. The vertical market segments' growth is also forecast. In addition, an in-depth analysis of the competitive landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market. Strategies for success and growth are also provided.
Summary of Major Findings
- Executive Summary
- Scope and Methodology
- Product Definitions
- Market and Technology Trends
- Market Drivers
- Market Restraints
Inbound Contact Routing Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecast
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
IVR and Voice Portal Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecast
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Outbound Dialer Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecast
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Quality Monitoring Systems Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecast
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Workforce Management Software Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecast
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Contact Center Analytics Market
- Market Overview
- Market Engineering Measurements
- Revenue Forecast
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
Total Contact Center Systems Market
- Revenue Forecast
- Breakdown by Industry Vertical
- Breakdown by Contact Center Size
- Market Share Analysis
- Products Offered by Leading Vendors
Vendor Profiles A-H
- Aastra Technologies
- Altitude Software
- Aspect
- Autonomy
- Avaya
- Bay Bridge Decision Technologies
- Broadsoft
- Calabrio
- CallCopy
- CallMiner
- Cisco Systems
- ClickFox
- Convergys
- Enghouse Interactive
- Envision
- Genesys
- HigherGround
Vendor Profiles I-Z
- injixo
- Interactive Intelligence
- Mitel
- NEC
- Nexidia
- NICE Systems
- Noble Systems
- SAP
- Siemens Enterprise Communications
- Upstream Works
- UTOPY
- Verint
- Voice4Net
- Voxeo
- VPI
- Zeacom
Strategic Growth Recommendations
- Strategic Growth Recommendations for Vendors
Speak directly with our analytics experts for tailored recommendations.
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| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Author | Nancy Jamison |
| Industries | Information Technology |
| WIP Number | NAEB-01-00-00-00 |
| Is Prebook | No |
North American Contact Center Systems Market
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