USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
Organisations Wanting to be Truly Customer-centric Must Actively Manage the Customer Journey
03-Jul-2015
North America
Market Research
9857-00-5E-00-00
IT00166-NA-MR_01160
Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the breadth of the solution and the degree to which it requires integration. Data analytics is the engine at the heart of a CXM solution, managing the whole customer journey. Silos are the key barrier to CXM adoption.
Speak directly with our analytics experts for tailored recommendations.
Recent related Brand and Demand research
19 May 2016 | Global | Market Research
Analysis of the Global Commercial Satellite Broadband Market
The commercial satellite broadband market is growing at a strong pace, with an anticipated compound annual growth rate (CAGR) of 6.8% from 2015 to 2022. With the continued adoption of Ka-band technology throughout the industry, satellite broadband can now meet or exceed many landline networks in per...
13 May 2016 | Asia Pacific | Market Research
Country Profile – Russia
A country profile is an instant guide to the political, economic, demographic, industrial, and business environment of a market. The report provides a range of quantitative and qualitative information on a variety of national aspects, including geography, economy, education, demography, labour, poli...
12 May 2016 | Global | Market Research
Distributed Energy Resource Management System (DERMS) Market—Profile of Key Companies
Growing number of distributed resources including solar and EV charging stations is expected to present significant economic and technical challenges. Over the next 5 years, distributed energy resource management system (DERMS) is expected to be one of the preferred solutions for managing these dist...
12 May 2016 | Europe | Market Research
European Food Waste Management Services Market
Food waste is a massive issue that has grave environmental and economic repercussions. Approximately 90 million tonnes of food waste is generated annually in Europe, which could increase by 35% if no actions are taken. The European commission and the United Nations have targets to cut the amount of ...
11 May 2016 | Global | Market Research
Oil and Gas CAPEX—Impact on Process Equipment Market, 2016
As a result of Saudi Arabia's decision to keep producing oil to retain its share in the global oil and gas market, the price of oil dropped below $30 for the first time in a decade, seriously impacting the CAPEX. The aim of this private market insight is to analyze the demand-supply gap in the crude...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Alexander Michael |
| Industries | Information Technology |
| WIP Number | 9857-00-5E-00-00 |
| Is Prebook | No |
Trends in the Customer Experience Management Market
$1,500.00
Special Price $1,125.00 save 25 %