Voice of the Customer

Voice of the Customer

The New Voice in Analytics

RELEASE DATE
11-Feb-2013
REGION
North America
Research Code: 9857-00-2F-00-00
SKU: IT00130-NA-MR_01124

$1,500.00

Special Price $1,125.00 save 25 %

In stock
SKU
IT00130-NA-MR_01124

$1,500.00

$1,125.00 save 25 %

DownloadLink

Pay by invoice

ENQUIRE NOW

Description

This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers’ VoC goals, initiatives, and best practices.

Table of Contents

Introduction

Organizational Misalignment and Emerging Customer Contact Trends

C-Level Titles Tracking with VoC Initiatives

Customer Interaction Analytics versus VoC Analytics

Managing Customer Experience and Expectations

Vendor Solutions

Use Cases

Summary and Recommendations

Related Research
This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.
More Information
No Index Yes
Podcast No
Author Nancy Jamison
Industries Information Technology
WIP Number 9857-00-2F-00-00
Is Prebook No