Communications Services

The communication services market is evolving at a remarkable rate. There is a definite shift from pigeon-holed, specific services provided by non-competing players in the value chain to a more competitive, inclusive ecosystem with organizations offering bundled, end-to-end solutions. This is characterised by the sophistication of technology and consumers’ willingness to pay for more integrated, service-centric solutions.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry. In the communications services market, we look at, among other segments:

  • Triple, Quad and Quint Play services
  • Operator and Network Provider Strategies
  • Technology Vendor Strategies
  • Regulatory Developments
  • Convergence with new technologies (cloud, mobile money)

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 04 Aug 2026  |  North America  |  Market Research

    Retail and Wholesale Ethernet Market Forecast, North America, 2026

    Price Compression and Low-Cost Internet Options with SD-WAN Affect Growth

    This Frost & Sullivan report examines leading service providers in North America that offer comprehensive Ethernet services across both retail and wholesale segments. The market continues to face declining revenue growth, driven by ongoing price compression, increased competition, market maturity, and the rising adoption of software-defined wide ar...

    $2,450.00
  2. 08 Apr 2026  |  North America  |  Market Research

    North American Consumer Communication Services Tracker, Q2 2025

    Subscriber, Revenue, Net Add (Loss), Projection, and Market Share Tracker for Future Growth Potential of Broadband, Video, Voice, and Wireless Services

    This tracker provides quarterly updates for key segments in the North American consumer communications services market, including broadband, video, voice, and wireless. Highlights include growth in fiber-to-the-home (FTTH) connections, which drove strong net additions in broadband subscribers. CSPs focused their investments on widening their fiber ...

    $2,450.00
  3. 22 Jan 2026  |  North America  |  Market Research

    North American Wavelength Services Forecast, 2025–2029

    Increasing Adoption of Advanced Technologies Continue to Drive the Demand for Wavelength Services and Create Future Growth Opportunities

    This study examines the North American wavelength services market from 2024 to 2029, which will continue to witness a single-digit growth rate throughout the forecast period, driven by exponential bandwidth demand from wholesale and retail customers. The study covers revenue forecasts, revenue split by retail and wholesale, revenue split by transpo...

    $4,950.00
  4. 18 Nov 2025  |  North America  |  Market Research

    North American Managed SD-WAN Market Forecast, 2025–2029

    Still Climbing: SD-WAN’s Steady Rise as Part of the Digital Transformation

    Frost & Sullivan’s latest analysis of the managed SD-WAN market highlights a dynamic and steadily growing landscape. Managed SD-WAN encompasses both the software-defined network overlay and the diverse underlay technologies, such as internet, wireless, and broadband, which support enterprise connectivity. The market is forecast to grow robustly, wi...

    $4,950.00
  5. 04 Sep 2025  |  North America  |  Market Research

    North American Retail and Wholesale Ethernet Market Forecast, 2025

    The Adoption of Advanced Technologies is Negatively Impacting this Mature Market

    In this study, Frost & Sullivan focuses on leading service providers that provide comprehensive Ethernet services (retail and wholesale) offerings in North America. The North American Ethernet services market continues to experience negative revenue growth rates, primarily due to price compression, market maturity, and the increasing adoption of SD...

    $2,450.00
  6. 15 May 2025  |  North America  |  Market Research

    Dedicated Internet Access (DIA) Services, North America, 2024

    Adoption of SD-WAN and Demand for High-speed Connectivity Drive DIA Services' Growth Potential

    This report by Frost & Sullivan provides a comprehensive analysis of the North America Dedicated Internet Access (DIA) services market. Utilizing primary research interviews with leading service providers and secondary research from published materials, the study offers detailed revenue estimates and forecasts. The North America DIA market, current...

    $2,450.00

    Special Price $2,205.00 save 10 %

  7. 24 Sep 2024  |  North America  |  Market Research

    2024 North American Managed SD-WAN Forecast to 2028

    Growing beyond the WAN

    Networks demand high automation with on-demand and programmable features to keep pace with the growth of modern, dynamic infrastructures. These are pivotal in discussions about digital infrastructure because they are the backbone of the ecosystem. The SD-WAN market is considered mature, with expectations of steady growth for many years before any d...

    $2,450.00

    Special Price $2,082.50 save 15 %

  8. 09 Feb 2024  |  North America  |  Market Research

    North American Network Access Services, 2023

    Businesses Technology Strategies are Prioritizing Secured Connectivity, Emphasizing the Need for Dedicated Access Services

    This research study examines the North American network access services market from 2022 to 2027. The network access services analyzed in this report include dedicated internet access (DIA), wavelength, multiprotocol label switching (MPLS), and Ethernet services. The report discusses the overall status of the network access services market, examine...

    $4,950.00

    Special Price $3,712.50 save 25 %

  9. 01 Nov 2022  |  North America  |  Market Research

    Business Carrier Ethernet Services Update—United States: 2022

    Slowing Revenue Growth Rates Attributed to Pricing Compression and Market Maturity

    In this report, Frost & Sullivan focuses on leading service providers of comprehensive business carrier Ethernet services in the US market. This market continues to experience negative Ethernet revenue growth rates primarily due to price compression and market maturity. The report delivers market forecasts for business carrier Ethernet services fro...

    $2,450.00

    Special Price $1,837.50 save 25 %

  10. 21 Dec 2021  |  North America  |  Market Research

    North American Service Provider Edge Strategies and Growth Opportunities

    A Massive Amount of IoT Data, Sprawl of Distributed Users, and Growing 5G Deployment Drive Edge Services Adoption

    Edge computing refers to bringing computing and storage closer to where the data originates: at network gateways or directly at the endpoints. Numerous sensors and devices generate a massive amount of data every day that must be processed to derive real-time, actionable insights. This requires high bandwidth, uninterrupted connectivity, and shorter...

    $2,450.00

    Special Price $1,837.50 save 25 %