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Europe Contact Center BPO Market
Exponential Technological Change—How Might it Affect the World of BPO?
14-Dec-2016
Europe
Market Research
K00E-01-00-00-00
IT03168-EU-MR_19217
$4,950.00
Special Price $3,712.50 save 25 %
This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and country/sub-region. Country/sub-region forecasts are provided for UK, Germany, France, Spain, Italy, Benelux, Nordics, Russia, and Rest-of-Europe. This market analysis research is provided in Excel format.
Contact Centers
Contact Center BPO
Contact Center BPO Revenue
Agent-based services
Technology-based services
Revenue by Service Function
Market Drivers
Market Restraints
Revenue Forecast by Service Platform
Service Platform
Revenue Forecast by Industry Vertical
Note
Revenue Forecast by Service Function
Note
Revenue Forecast by Region
Note
Market Share by Revenue
List of Figures
- 1. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020
- 2. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020
- 3. Contact Center BPO Market: Revenue Forecast by Service Platform, Europe, 2014–2020
- 4. Contact Center BPO Market: Revenue Forecast by Industry Vertical, Europe, 2014–2020
- 5. Contact Center BPO Market: Revenue Forecast by Service Function, Europe, 2014–2020
- 6. Contact Center BPO Market: Revenue Forecast by Region, Europe, 2014–2020
- 7. Contact Center BPO Market: Market Share by Revenue, Europe, 2015
List of Charts
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Table of Contents | | Market Definitions~ || Contact Centers~ || Contact Center BPO~ || Contact Center BPO Revenue~ || Agent-based services~ || Technology-based services~ || Revenue by Service Function~ | Market Drivers and Restraints~ || Market Drivers~ ||| Economic uncertainties and pressure to reduce costs~ ||| Superior multichannel capabilities of outsourcers~ ||| Breadth and depth of technology solutions~ ||| Others~ || Market Restraints~ ||| Rapidly changing customer interaction~ ||| Dampened economic growth reduces~ ||| Growth of digital customer interactions~ ||| Others~ | Service Platform~ || Revenue Forecast by Service Platform~ || Service Platform~ ||| Agent Services~ ||| Technology Solutions~ | Industry Vertical~ || Revenue Forecast by Industry Vertical~ || Note~ | Service Function~ || Revenue Forecast by Service Function~ || Note~ | Region~ || Revenue Forecast by Region~ || Note~ ||| Benelux~ ||| Nordics~ ||| Rest of Europe~ | Market Shares~ || Market Share by Revenue~ | Key Takeaways~ | Legal Disclaimer~ |
| List of Charts and Figures | 1. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020~ 2. Contact Center BPO Market: Market Drivers and Restraints, Europe, 2016–2020~ 3. Contact Center BPO Market: Revenue Forecast by Service Platform, Europe, 2014–2020~ 4. Contact Center BPO Market: Revenue Forecast by Industry Vertical, Europe, 2014–2020~ 5. Contact Center BPO Market: Revenue Forecast by Service Function, Europe, 2014–2020~ 6. Contact Center BPO Market: Revenue Forecast by Region, Europe, 2014–2020~ 7. Contact Center BPO Market: Market Share by Revenue, Europe, 2015~| |
| Author | Michael DeSalles |
| Industries | Information Technology |
| WIP Number | K00E-01-00-00-00 |
| Is Prebook | No |
