U.S. Operator Services Market - 2002

U.S. Operator Services Market - 2002

RELEASE DATE
18-Sep-2002
REGION
North America
Deliverable Type
Strategic Forecasting
Research Code: 9735-00-0B-00-00
SKU: TE01513-NA-SF_13143
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$1,500.00
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$1,500.00
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Description

The operator services (OS) market is an industry having multiple facets. The most important aspect of wireline telecommunications is that it is losing revenues to wireless communication. The more people use wireless phones, the less they use wireline phones. This creates fewer opportunities for wireline providers to provision operator services. In this document, “operator services” consist of directory assistance, collect calling, and alternative operator services.

Collect calling is the only facet of OS that will increase every year throughout the forecast period. This can be attributed to heavy marketing and promotion efforts by carriers to successfully instill collect calling as an everyday event.

Table of Contents

Introduction to the U.S. Operator Services Market

Summary of Major Findings

Analysis by Major Segment

Competitive Analysis

Conclusions

Introduction

Market Drivers

Market Restraints

Research Methodology and Industry Challenges

Revenue Forecast

Demand Analysis

Customer Service Innovation in the Collect Calling Market - AT&T

Brand Awareness Development in the Collect Calling Market - AT&T

Product Service Innovation and Pricing Award in Directory Assistance Product - MCI WorldCom

Introduction

Summary of Major Findings

Market Drivers

Market Restraints

Market Challenges

Market Engineering Analysis

Revenue Forecast

Demand Analysis

Pricing Analysis

Call Completion

Competitive Structure

Market Share Analysis

Strategic Recommendations

Introduction

Market Drivers

Market Restraints

Challenges

Market Engineering Analysis

Revenue Forecast

Demand Analysis

Pricing Analysis

Competitive Structure

Strategic Recommendations

The operator services (OS) market is an industry having multiple facets. The most important aspect of wireline telecommunications is that it is losing revenues to wireless communication. The more people use wireless phones, the less they use wireline phones. This creates fewer opportunities for wireline providers to provision operator services. In this document, operator services consist of directory assistance, collect calling, and alternative operator services. Collect calling is the only facet of OS that will increase every year throughout the forecast period. This can be attributed to heavy marketing and promotion efforts by carriers to successfully instill collect calling as an everyday event.
More Information
Deliverable Type Strategic Forecasting
No Index Yes
Podcast No
Industries Telecom
WIP Number 9735-00-0B-00-00
Is Prebook No