Business productivity practices have changed dramatically over the past several years. This is attributed to the move to a remote workforce and the accelerated digital transformation of enterprises. Communication is an essential component of business efficiency. Enterprise messaging integrates different types of virtual communication required for businesses going through digital transformation. Workdays are no longer bound by 9-to-5 in-office schedules. Teams now work from anywhere and everywhere. Time-zone adaptability is essential to accommodate flexible working hours. Secure communications solutions must be adaptable to such changes for businesses to thrive.

While traditionally, email has been the most widely used virtual business communication tool, enterprise communication is now transitioning to (and becoming dependent upon) enterprise messaging solutions. Such solutions offer enterprises enhanced security efficacy, interoperability, and team productivity acceleration. Email is increasingly being viewed as a mode that cannot meet the communication demands of today’s workforce. It takes time to compose, send, and respond to emails. Employees want simpler, more convenient communication methods. Enterprise messaging solutions offer easier communication for organizations. Secure instant messaging apps for businesses distill communication down to more straightforward conversation, offering quicker response times, simple and informal language, and talk-to-text features. This makes communication more efficient, enabling easier multi-tasking in a secure environment. Organizations must adapt to the expectation of instant responses. Employees often deal with teams spread across multiple time zones. They want to remain connected in real time to leadership and colleagues to resolve issues quickly. Instant messaging apps offer employees the convenience of quick chat sessions. Instant chat facilitates escalation, something important for urgent communication. Ease of communication can deliver employee satisfaction and help build relationships among peers and with managers.

This study addresses the changing communication needs due to the evolution of the workforce and the digitalization movement. It also discusses the advantages of secure messaging solutions and provides insights for chief information security officers (CISOs) on the growth opportunities emerging from the changes in this space.


Author: Sarah Pavlak