Key BPO Technology Initiatives

Outsourcers Forging Ahead with Digital Intelligence

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USD 1,500.00


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The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier Ioutsourcing firms that dominate the industry in North America. This Market Insight will explore how large Business Process Outsourcers (BPOs) are doubling down on their investments in technology solutions to bring added value to their clients. Examples will highlight the net effect on customer journey mapping and customer experience strategies.

Table of Contents

Key BPO Technology InitiativesKey BPO Technology InitiativesMarket Insights

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Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.