Key BPO Technology Initiatives

Key BPO Technology Initiatives

Outsourcers Forging Ahead with Digital Intelligence

RELEASE DATE
10-Nov-2016
REGION
North America
Research Code: 9857-00-6F-00-00
SKU: IT03177-NA-MR_19271

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT03177-NA-MR_19271

$1,500.00

$1,125.00 save 25 %

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Description

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I
outsourcing firms that dominate the industry in North America. This Market Insight will explore how large Business Process Outsourcers (BPOs) are doubling down on their investments in technology solutions to bring added value to their clients.
Examples will highlight the net effect on customer journey mapping and customer experience strategies.

Table of Contents

Related Research
The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate the industry in North America. This Market Insight will explore how large Business Process Outsourcers (BPOs) are doubling down on their investments in technology solutions to bring added value to their clients. Examples will highlight the net effect on customer journey mapping and customer experience strategies.
More Information
No Index No
Podcast No
Author Michael DeSalles
Industries Information Technology
WIP Number 9857-00-6F-00-00
Is Prebook No