Managed Services Market in South Africa

Analysis of the Growth Opportunity and Indicators of the Customer Experience

USD 3,000

* Required Fields

USD 3,000

PAY BY INVOICE

Be the first to review this product

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even more important, with providers facing severe scrutiny on both qualifying and differentiating services. The greatest chance of success in this landscape will come to enterprises that anticipate changing market expectations across different industries and adjust their services proactively, thus helping their clients optimise their use of ICT.

Table of Contents

1. Executive Summary
Managed Services Have Undergone a Significant Evolution
Evolution, South Africa, 2014
Breakdown of Current Managed Services Pending
Managed Services Market: Spending, South Africa, 2014
Key Enablers Include Access to Expertise and Cost Reduction
Enablers
Access to Skills and Expertise
Reducing Total Cost of Ownership
Challenges
Internal Control of IT Services
Limited Connectivity and Connectivity Costs
2. Project Overview
Solutions Must Evolve to Meet Changing Customer Requirements
Managed Services were Analysed across 8 Key Industries
Definitions
Managed Services
Service Areas
3. The Global Managed Services Landscape
The Provision of Managed Services Is Expected to Grow Significantly
Managed Services Market: Global Outlook
Managed Services Have Undergone a Significant Evolution
Evolution, South Africa, 2014
New Benefits Include Accountability, Scalability, and Access to Skills
Key Trends in Customer Expectations
Managing the Customer Journey Is a Key Requirement
4. Research Findings
Industry Comparisons Reveal Key Growth Opportunities
Growth Opportunities by Industry, South Africa, 2014
Applications are Recognised as the Key Area of Growth
Growth Opportunities by Segment, South Africa, 2014
Competition in the Managed Services Market has Exploded
Operators
Neotel
Telkom
MTN
BT
Vodacom
Manufacturers
IBM
Huawei
Application-specific Providers
Microsoft
Oracle
SAP
Integrators
Business connexion
EOH
Bytes
T Systems
Internet Solutions
Dimension data
Service Providers are Separated by Segment Expertise
Customers have Voiced Widespread Dissatisfaction with their Providers
Breakdown of Current Managed Services Spending
Spending, South Africa, 2014
Growth in Managed Services Spending
Spend by Service Area, South Africa, 2014
Comparing Different Service Areas per Industry
Service Area as a Proportion of Total Managed Services Expenditure—across Industries, South Africa, 2014
Key Enablers Include Access to Expertise and Cost Reduction
5. Conclusions
Consulting Providers Provided the Best Customer Experience
Ranking across All Verticals and Service Areas
Customers Value Service Providers that Offer Strategic Input
High Customer Satisfaction
Low Customer Satisfaction
Enterprises are Reluctant to Entrust All ICT Needs to One Provider
6. Appendix
Customer Experience Matrix Methodology
Customer Experience Matrix, South Africa, 2014
7. The Frost & Sullivan Story
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy


List of Figures & Charts

1. Managed Services Market: Growth Opportunities by Industry, South Africa, 2014
2. Managed Services Market: Growth Opportunities by Segment, South Africa, 2014
3. Managed Services Market: Spending, South Africa, 2014
4. Managed Services Market: Spend by Service Area, South Africa, 2014
5. Managed Services Market: Service Area as a Proportion of Total Managed Services Expenditure—across Industries, South Africa, 2014
6. Customer Perception Scores: Ranking across All Verticals and Service Areas



Related Research

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.