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Information Technology

Multi-channel Contact Center End-User Survey


RELEASE DATE
30-Sep-2006
REGION
North America
DELIVERABLE TYPE
Market Research

RESEARCH CODE
N088-01-00-00-00
SKU
IT02033-EU-MR_11788
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Multi-channel Contact Center End-User Survey
Published on: 30-Sep-2006 | SKU: IT02033-EU-MR_11788

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Description

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Table of Contents

Overview

  • Executive Summary

Survey Details

  • Methodology
  • Demographics

Survey Results

  • Multi-channel Contact Center

Conclusions

  • Conclusions/Implications

Appendix

  • Definitions
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