Multi-channel Contact Center End-User Survey

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Regular Price: USD 1,500

Special Price USD 1,050

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This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Table of Contents

Multi-channel Contact Center End-User Survey, Multi-channel Contact Center End-User SurveyOverviewExecutive SummarySurvey DetailsMethodologyDemographicsSurvey ResultsMulti-channel Contact CenterConclusionsConclusions/ImplicationsAppendixDefinitions




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