Multi-channel Contact Center End-User Survey

Multi-channel Contact Center End-User Survey

RELEASE DATE
30-Sep-2006
REGION
North America
Research Code: N088-01-00-00-00
SKU: IT02033-EU-MR_11788

$1,500.00

Special Price $1,125.00 save 25 %

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SKU
IT02033-EU-MR_11788

$1,500.00

$1,125.00 save 25 %

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Description

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Table of Contents

Overview

  • Executive Summary

Survey Details

  • Methodology
  • Demographics

Survey Results

  • Multi-channel Contact Center

Conclusions

  • Conclusions/Implications

Appendix

  • Definitions
Related Research
This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N088-01-00-00-00
Is Prebook No