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Nearshore is All Grown Up

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RELEASE DATE
18-Sep-2015
REGION
North America
DELIVERABLE TYPE
Market Research

RESEARCH CODE
9857-00-62-00-00
SKU
IT00170-NA-MR_01164
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Nearshore is All Grown Up
Published on: 18-Sep-2015 | SKU: IT00170-NA-MR_01164

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Description

Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, the Caribbean (Jamaica, the Dominican Republic, and Barbados) and the tip of Latin America.

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