Nearshore is All Grown Up

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Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, the Caribbean (Jamaica, the Dominican Republic, and Barbados) and the tip of Latin America.

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Why Frost & Sullivan

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The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.