Ninth Annual Indian Logistics Industry Benchmarking Study

LSPs Fail to Match End-user Expectations for Key Performance Metrics


This study provides a benchmarking analysis for Indian logistics service providers (LSPs) across 5 key industry sectors using key performance criteria. It also provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. Further, the service discusses end-user reasons for outsourcing logistics, and typical contract durations with LSPs. In addition, the service provides the names of the top 3 LSPs for each industry for both domestic and international logistics and includes the best LSP in each segment for each industry. The base year for this study is 2013.

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Table of Contents

Introduction, Research Objectives, and MethodologyDefinitionsResearch Aims and ObjectivesBenefits for Readers of this StudyKey Questions this Study Will AnswerMethods and Sample DetailsList of AbbreviationsExecutive Summary and ImplicationsExecutive Summary—Key Measurements on Logistics OutsourcingExecutive Summary—Key Measurements on Logistics Outsourcing (continued)Executive Summary—Key Measurements on Logistics Outsourcing (continued)Executive Summary—Key Measurements on Logistics Outsourcing (continued)Executive Summary—CEO PerspectiveLogistics Benchmarking and Analysis of End-user Preferences in Overall Indian IndustrySummary of Key Findings in the Overall Indian IndustrySummary of Key Findings in the Overall Indian Industry (continued)Logistics Outsourcing Practices and Service Provider EvaluationFunctions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by Top Ten Selection ParametersLSP Performance by Top Ten Selection Parameters (continued)Key Logistics Challenges and Technology Usage LevelsKey Challenges Faced by Users of Logistics ServicesLogistics Technology Usage Trends—Current Usage Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Overall IndustryVoice of the Customer Award for Logistics Service Provider with Best Brand Leadership—Overall IndiaVoice of The India Award 2013 for the Domestic LSP With the Best Brand Leadership in Overall Indian IndustryVoice of The India Award 2013 for the International LSP With the Best Brand Leadership in Overall Indian IndustryLogistics Benchmarking and Analysis of End-user Preferences in Indian Auto Components IndustrySummary of Key Findings in Indian Auto Components IndustrySummary of Key Findings in Indian Auto Components Industry (continued)Logistics Outsourcing Practices and Service Provider EvaluationLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by Top Ten Selection ParametersLSP Performance by Top Ten Selection Parameters (continued)Key Logistics Challenges and Technology Usage LevelsKey Challenges Faced by Users of Logistics ServicesLogistics Technology Usage Trends—Current Usage Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian Auto Components IndustryVoice of the Customer Award for Best Logistics Provider—Indian Auto Components IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian Auto Components IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian Auto Components IndustryLogistics Benchmarking and Analysis of End-user Preferences in Indian Automobile IndustrySummary of Key Findings in Indian Automobile IndustrySummary of Key Findings in Indian Automobile Industry (continued)Logistics Outsourcing Practices and Service Provider EvaluationLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by Top Ten Selection ParametersLSP Performance by Top Ten Selection Parameters (continued)Key Logistics Challenges and Technology Usage LevelsKey Challenges Faced by Users of Logistics ServicesLogistics Technology Usage Trends—Current Usage Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian Automobile IndustryVoice of the Customer Award for Best Logistics Provider—Indian Automobile IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian Automobile IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian Automobile IndustryLogistics Benchmarking and Analysis of End-user Preferences in Indian Electronics and Communications Equipment (ECE) IndustrySummary of Key Findings in the Indian Electronics and Communications Equipment (ECE) IndustrySummary of Key Findings in the Indian Electronics and Communications Equipment (ECE) Industry (continued)Logistics Outsourcing Practices and Service Provider EvaluationLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by Top Ten Selection ParametersLSP Performance by Top Ten Selection Parameters (continued)Key Logistics Challenges and Technology Usage LevelsKey Challenges Faced by Users of Logistics ServicesLogistics Technology Usage Trends—Current Usage Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian ECE IndustryVoice of the Customer Award for Best Logistics Provider—Indian Electronics and Communications Equipment (ECE) IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian ECE IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian ECE IndustryLogistics Benchmarking and Analysis of End-user Preferences in Indian Pharmaceutical and Medical Devices (PMD) IndustrySummary of Key Findings in the Indian Pharmaceutical and Medical Devices (PMD) IndustrySummary of Key Findings in the Indian Pharmaceutical and Medical Devices (PMD) Industry (continued)Logistics Outsourcing Practices and Service Provider EvaluationLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by Top Ten Selection ParametersLSP Performance by Top Ten Selection Parameters (continued)Key Logistics Challenges and Technology Usage LevelsKey Challenges Faced by Users of Logistics ServicesLogistics Technology Usage Trends—Current Usage Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian PMD IndustryVoice of the Customer Award for Best Logistics Provider—Indian Pharmaceutical and Medical Devices (PMD) IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of the Indian PMD IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian PMD IndustryLogistics Benchmarking and Analysis of End-user Preferences in Indian Retail and Fast Moving Consumer Goods (RFMCG) IndustrySummary of Key Findings in the Indian Retail and Fast Moving Consumer Goods (RFMCG) IndustrySummary of Key Findings in the Indian Retail and Fast Moving Consumer Goods (RFMCG) Industry (continued)Logistics Outsourcing Practices and Service Provider EvaluationLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by Top Ten Selection ParametersLSP Performance by Top Ten Selection Parameters (continued)Key Logistics Challenges and Technology Usage LevelsKey Challenges Faced by Users of Logistics ServicesLogistics Technology Usage Trends—Current Usage Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian RFMCG IndustryVoice of the Customer Award for Best Logistics Provider—Indian Retail and Fast Moving Consumer Goods (RFMCG) IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian RFMCG IndustryVoice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian RFMCG 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