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LSPs Fail to Match End-user Expectations for Key Performance Metrics
27-Feb-2014
South Asia, Middle East & North Africa
Customer Research
P78C-01-00-00-00
TP00042-SA-CR_08713
This study provides a benchmarking analysis for Indian logistics service providers (LSPs) across 5 key industry sectors using key performance criteria. It also provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. Further, the service discusses end-user reasons for outsourcing logistics, and typical contract durations with LSPs. In addition, the service provides the names of the top 3 LSPs for each industry for both domestic and international logistics and includes the best LSP in each segment for each industry. The base year for this study is 2013.
Definitions
Research Aims and Objectives
Benefits for Readers of this Study
Key Questions this Study Will Answer
Methods and Sample Details
List of Abbreviations
Executive Summary—Key Measurements on Logistics Outsourcing
Executive Summary—Key Measurements on Logistics Outsourcing (continued)
Executive Summary—Key Measurements on Logistics Outsourcing (continued)
Executive Summary—Key Measurements on Logistics Outsourcing (continued)
Executive Summary—CEO Perspective
Summary of Key Findings in the Overall Indian Industry
Summary of Key Findings in the Overall Indian Industry (continued)
Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by Top Ten Selection Parameters
LSP Performance by Top Ten Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Usage Trends—Current Usage Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Overall Industry
Voice of The India Award 2013 for the Domestic LSP With the Best Brand Leadership in Overall Indian Industry
Voice of The India Award 2013 for the International LSP With the Best Brand Leadership in Overall Indian Industry
Summary of Key Findings in Indian Auto Components Industry
Summary of Key Findings in Indian Auto Components Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by Top Ten Selection Parameters
LSP Performance by Top Ten Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Usage Trends—Current Usage Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian Auto Components Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian Auto Components Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian Auto Components Industry
Summary of Key Findings in Indian Automobile Industry
Summary of Key Findings in Indian Automobile Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by Top Ten Selection Parameters
LSP Performance by Top Ten Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Usage Trends—Current Usage Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian Automobile Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian Automobile Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian Automobile Industry
Summary of Key Findings in the Indian Electronics and Communications Equipment (ECE) Industry
Summary of Key Findings in the Indian Electronics and Communications Equipment (ECE) Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by Top Ten Selection Parameters
LSP Performance by Top Ten Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Usage Trends—Current Usage Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian ECE Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian ECE Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian ECE Industry
Summary of Key Findings in the Indian Pharmaceutical and Medical Devices (PMD) Industry
Summary of Key Findings in the Indian Pharmaceutical and Medical Devices (PMD) Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by Top Ten Selection Parameters
LSP Performance by Top Ten Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Usage Trends—Current Usage Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian PMD Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of the Indian PMD Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian PMD Industry
Summary of Key Findings in the Indian Retail and Fast Moving Consumer Goods (RFMCG) Industry
Summary of Key Findings in the Indian Retail and Fast Moving Consumer Goods (RFMCG) Industry (continued)
Logistics Functions Outsourced by End-user Companies
Key Reasons for Outsourcing of Logistics Functions
Reasons for Growth of Logistics Outsourcing
Contract Period of Users with 3PL Providers
LSP Performance by Top Ten Selection Parameters
LSP Performance by Top Ten Selection Parameters (continued)
Key Challenges Faced by Users of Logistics Services
Logistics Technology Usage Trends—Current Usage Level by Technology
Key Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in Indian RFMCG Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in Domestic Logistics of Indian RFMCG Industry
Voice of the Customer Award 2013 for the LSP with the Best Performance in the International Logistics of Indian RFMCG Industry
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| Deliverable Type | Customer Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Author | Srinath Manda |
| Industries | Transportation and Logistics |
| WIP Number | P78C-01-00-00-00 |
| Is Prebook | No |
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