Toggle Nav
My Cart
Search
Menu
Account
Settings
Information Technology

North American Agent Performance Optimization Markets


RELEASE DATE
09-Sep-2008
REGION
North America
DELIVERABLE TYPE
Market Research

RESEARCH CODE
N417-01-00-00-00
SKU
IT02081-EU-MR_11836
Yes
SHARE

North American Agent Performance Optimization Markets
Published on: 09-Sep-2008 | SKU: IT02081-EU-MR_11836

Need more details?

$4,950.00

$3,712.50 save 25 %

DownloadLink
Request Sample
Add to Compare
Need more details?
Description

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

Introduction

  • Executive Summary
  • Scope
  • Research and Analysis Methodology
  • APO Defined
  • Differences From 2006
  • Highlights of Growth Trends
  • Future Outlook
  • Regional Distribution

Quality Monitoring Software

  • Market Overview
  • Trends
  • Breakdown by Size of Contact Center
  • Breakdown by Vertical Market
  • Market Engineering Measurements
  • Industry Challenges
  • Market Drivers
  • Market Restraints
  • Revenue Forecasts
  • Competitive Overview and Market Share

Quality Monitoring Vendor Profiles

  • Verint Systems
  • NICE Systems
  • Autonomy
  • Envision Telephony
  • VPI
  • Aspect Software
  • HigherGround

Workforce Management Software

  • Market Overview
  • Trends
  • Breakdown by Size of Contact Center
  • Breakdown by Vertical Market
  • Industry Challenges
  • Market Engineering Measurements
  • Market Drivers
  • Market Restraints
  • Revenue Forecasts
  • Competitive Overview and Market Share

Workforce Management Software Vendor Profiles

  • Aspect Software
  • Verint Systems
  • NICE Systems
  • Calabrio
  • Envision Telephony
  • Genesys
  • GMT Corporation
  • Others

Performance Analytics

  • Performance Analytics Defined

Performance Analytics Vendor Profiles

  • Suite Vendors
  • AIM Technologies
  • Bay Bridge
  • CallMiner
  • Enkata
  • HardMetrics
  • Merced Systems
  • Nexidia
  • SER
  • Upstream Works Software
  • UTOPY

Strategic Analysis

  • Critical Success Factors
  • Strategic Growth Recommendations
Request Sample

Have questions about this research or need deeper insights?
Speak directly with our analytics experts for tailored recommendations.

Recent related Information Technology research

11 Nov 2026   |   Global   |   Frost Radar

Frost Radar™: Voice of Customer Analytics, 2026

Businesses receive massive amounts of customer feedback every day through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents an opportunity to enhance market intelligence. Voice of customer (VoC) refers to the practice of collecting, analyzing...

05 Nov 2026   |   Global   |   Customer Research

Growth Opportunities in AI-Powered Communications

This research report examines the growth opportunities emerging from artificial intelligence-powered unified communications and collaboration (UCC), drawing on Frost & Sullivan’s 2026 global survey of 1,198 IT and business decision-makers across North America, Latin America, Europe, and Asia-Pacific...

03 Nov 2026   |   Global   |   Frost Radar

Frost Radar™: Go-to-Market Intelligence and Activation Platforms, 2026

The business-to-business go-to-market (GTM) intelligence and activation platform market is evolving beyond traditional sales intelligence, intent data, and account-based marketing to encompass platforms that combine intelligence, decisioning, activation, orchestration, and measurement to help organi...

30 Oct 2026   |   Global   |   Megatrends

Advancements in Micro-Sensor Technologies for High-Performance Sensing Systems

Micro-sensors are no longer just components that capture data—they are becoming the intelligence behind connected products and autonomous systems. As industries demand faster decisions, greater reliability, and continuous monitoring, sensing platforms are evolving by combining embedded AI, advanced ...

30 Oct 2026   |   Global   |   Customer Research

From Channels to Outcomes: CPaaS Becomes the Execution Layer for Agentic Customer Engagement

Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2...

 

Purchase includes:
  • Report download
  • Growth Dialog™ with our experts

Growth Dialog™

A tailored session with you where we identify the:
  • Strategic Imperatives
  • Growth Opportunities
  • Best Practices
  • Companies to Action

Impacting your company's future growth potential.