USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
30-Jun-2009
North America
Market Research
N622-01-00-00-00
IT02123-EU-MR_11878
This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monitoring, workforce management, and performance analytics applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Introduction
- Executive Summary
- Scope
- Research and Analysis Methodology
- APO Defined
- Key Differences From 2007
- Highlights of Growth Trends
- Future Outlook
- Regional Distribution
Quality Monitoring Systems
- Market Overview
- Trends
- Breakdown by Size of Contact Center
- Breakdown by Vertical Market
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints
- Revenue Forecasts
- Competitive Overview & Market Share
Quality Monitoring Vendor Profiles
- NICE Systems
- Verint Witness Actionable Solutions
- Autonomy
- Envision Telephony
- Aspect Software
- VPI
- HigherGround
- Others
Workforce Management Software
- Market Overview
- Trends
- Breakdown by Size of Contact Center
- Breakdown by Vertical Market
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints
- Revenue Forecasts
- Competitive Overview & Market Share
Workforce Management Software Vendor Profiles
- NICE Systems
- Aspect Software
- Calabrio
- Verint Witness Actionable Solutions
- Genesys
- GMT Corporation
Performance Analytics
- Performance Analytics is Changing APO
Performance Analytics Vendor Profiles
- Bay Bridge Decision Technologies
- ClickFox
- Enkata
- Merced Systems
- Nexidia
- Upstream Works Software
- Utopy
Strategic Analysis
- Critical Success Factors
- Strategic Growth Recommendations
Speak directly with our analytics experts for tailored recommendations.
Recent related Information Technology research
28 Sep 2026 | Global | Frost Radar
Frost Radar™: Communications Platform as a Service, 2026
Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable in...
25 Sep 2026 | Global | Frost Radar
Frost Radar™: Demand-Side Platforms, 2026
Demand-side platforms (DSPs) have evolved from programmatic buying tools into the decisioning infrastructure through which advertisers plan, execute, optimize, and measure campaigns across connected television, display, video, audio, digital out-of-home, and commerce media. Frost & Sullivan estimate...
25 Sep 2026 | Global | Technology Research
Growth Opportunities in AI Robotics, GPU Cloud, Reinforcement Learning, Blockchain Intelligence & Developer API, Geospatial and Agentic Conversational AI
This edition of the IT, Computing and Communication Technology Opportunity Engine captures developments related to Unified AI robotics, Hybrid GPU cloud and MLOps, Production inference stack, Full-stack reinforcement-learning compute, AI Infrastructure, Computer Vision, Software-Defined Applications...
24 Sep 2026 | Global | Customer Research
UCC Buyers’ Perspective: Investment Priorities in 2026 and Beyond
This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how orga...
23 Sep 2026 | Global | Market Research
Growth Opportunities for Agentic AI in Telco Business Support Systems
AI has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, CSPs used AI to enable self-optimizing networks (SON), predictive maintenance, an...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N622-01-00-00-00 |
| Is Prebook | No |
North American Agent Performance Optimization Markets
$4,950.00
Special Price $3,712.50 save 25 %