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Information Technology

North American Contact Center Outsourcing Markets


RELEASE DATE
30-Nov-2008
REGION
North America
DELIVERABLE TYPE
Market Research

RESEARCH CODE
N477-01-00-00-00
SKU
IT02086-EU-MR_11841
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North American Contact Center Outsourcing Markets
Published on: 30-Nov-2008 | SKU: IT02086-EU-MR_11841

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Description

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Market Trends
  • Challenges
  • Drivers
  • Restraints

Market Forecasts

  • Revenue Forecasts
  • Pricing Models

Market Share Analysis

  • Competitive Analysis
  • Market Share Analysis
  • Vendor Profiles - Traditional Outsourcing Providers A-M
  • Vendor Profiles - Traditional Outsourcing Providers N-Z
  • Vendor Profiles - Work at Home Providers

Strategies

  • Growth Strategies
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