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North American Contact Center Outsourcing Markets
Onshore, Offshore, and Home-agent Strategies
09-Feb-2012
North America
Market Research
N982-01-00-00-00
IT02190-NA-MR_11945
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market by industry vertical, business function, and live agent versus automated interactions. Market shares for the leading outsourcers are also provided. The study also profiles about 30 customer care outsourcers, including large global outsourcers, smaller work-at-home agent (WAHA) providers, and some of the leading offshore providers.
Summary of Major Findings
- Market Overview
- Market Trends
- Market Update: Home Agent Growth and Best Practices
- Market Drivers
- Market Restraints
Market Forecasts
- Revenue Forecast
- Market Pricing Models
Market Share Analysis
- Competitive Analysis
- Market Share Analysis
- Outsourcer Profiles A -G
- Outsourcer Profiles H- P
- Outsourcer Profiles Q-Z
Growth Strategies
- Growth Strategies
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