North American Customer Service and Support Applications Markets

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Regular Price: USD 4,950.00

Special Price USD 3,465.00


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This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based and hosted customer service and support (CSS) applications. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/services. Vendor offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

North American Customer Service and Support Applications Markets, North American Customer Service and Support (CSS) Applications MarketSummary of Major FindingsIntroductionScope and MethodologyState of the MarketProduct and Sector DefinitionsMarket Engineering MeasurementsMarket and Technology TrendsIndustry ChallengesMarket DriversMarket RestraintsMarket AnalysisRevenue ForecastsRevenue Breakdown by Type of DeploymentRevenue Breakdown by Industry VerticalRevenue Breakdown by Size of DeploymentCompetitive AnalysisMarket Share AnalysisCompetitive StructureVendor ProfilesAmdocsATGChordiantConsonaeGainKanaNetsuiteNumara SoftwareOracleResponseTekRightNowSalesforce.comSage Software SAPSword GroupOther VendorsAuxiliary Market: Customer CommunitiesThe Next Frontier: Leveraging Customer CommunitiesStrategic AnalysisStrategic Growth Recommendations

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