North American Hosted Contact Center Market

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Regular Price: USD 6,950

Special Price USD 5,213

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This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic considerations. Market size and forecasts are provided for the individual market segments. In addition, an in-depth analysis of the vendor landscape, including vendor market shares, is given, along with the profiles of the leading vendors in the market.

Table of Contents

North American Hosted Contact Center Market, Hosted Contact Center ApplicationsSummary of FindingsIntroductionScope and MethodologyMarket DefinitionsMarket TrendsMarket Engineering MeasurementsMarket DriversMarket RestraintsMarket Size and ForecastRevenue Forecast for Hosted IVRRevenue Forecast for Hosted ACDRevenue Forecast for Hosted Outbound Customer ContactRevenue Forecast for Hosted Customer ChatRevenue Forecast for Hosted APO ApplicationsRevenue Forecast for Hosted Contact Center MarketMarket SharesMarket Shares for Hosted IVRMarket Shares for Hosted ACDMarket Shares for Hosted Outbound Customer ContactMarket Shares for Hosted Customer ChatMarket Shares for Hosted APO ApplicationsMarket Shares for Hosted Contact Center Market Vendor Profiles Vendors A-L8x8[24]/7Aastraac2 SolutionsAdeptraAdvantoneAngelAspectBell CanadaCallMinerCenturyLinkContact SolutionsConvergysConversiveCSG Interactive MessagingEchopassFive9HyperQualityinContactinjixoIntelliverseInteractive IntelligenceLiveOpsLivePersonLiveVoxVendor Profiles M-ZNexidiaNICE SystemsNoble SystemsNuanceOAISYSPanTerra NetworksPromeroSalesforce.comSoundBite CommunicationsSykesTeleperformanceTeleTechTranseraUSANUTOPYVantage CommunicationsVaroliiVerintVerizonVoltDeltaVoxeoWest InteractiveWorkfaceWorking SolutionsStrategic RecommendationsStrategic Considerations for Large EnterprisesStrategic Considerations for SMBs




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