North American Hosted Contact Center Markets

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Regular Price: USD 4,950.00

Special Price USD 3,465.00


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The market for hosted services in contact centers has been growing quickly in recent years. The recession has had a positive impact on growth in this sector, causing some businesses to shift from premises-based systems to hosted services, responding to limitations in their capital expenditure budgets. This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, market breakdown by deployment size, competitive analysis, and recommendations to vendors and end-user organizations. This study covers over 30 solution providers that offer hosted contact center solutions in North America.

Table of Contents

North American Hosted Contact Center Markets, North American Hosted Contact Center MarketIntroductionSummaryScope and MethodologyProduct DefinitionsState of the MarketMarket TrendsBusiness Benefits of Hosted PlatformsMarket AnalysisMarket Engineering MeasurementsIndustry ChallengesMarket DriversMarket RestraintsDefinitions and Market MetricsHosted Contact Center Seat and Revenue ForecastsSmall Deployment Seat and Revenue ForecastsMidsize Deployment Seat and Revenue ForecastsLarge Deployment Seat and Revenue ForecastsForecasts SummaryCompetitive AnalysisMarket Share AnalysisVendor Profiles A - GAastra Altitude SoftwareAngel.comAspect AT&TAvaya/NortelBellCanadaCincomCisco SystemsContactualConvergysCosmoComEchopassEDS (an HP Company)Five9Genesys LaboratoriesVendor Profiles I - XICT GroupinContactInteractive IntelligenceLiveOpsOracleQwestSitelTeleperformance GroupTeletechTELUSTranseraVantage CommunicationsVerizonWest InteractiveWorking SolutionsXO InteractiveStrategic RecommendationsRecommendations for Vendors and Service ProvidersRecommendations for End Users

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