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North American Hosted Contact Center Markets


RELEASE DATE
31-Dec-2005
REGION
North America
DELIVERABLE TYPE
Market Research

RESEARCH CODE
F644-01-00-00-00
SKU
IT02846-AP-MR_16209
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North American Hosted Contact Center Markets
Published on: 31-Dec-2005 | SKU: IT02846-AP-MR_16209

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Description

Hosted Contact Center is an emerging solution in the contact center industry and in recent times has gathered momentous vendor activity. This Research study examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Introduction
  • Business Benefits
  • Product Definitions
  • Market Segments
  • Vendor Landscape
  • Market Trends
  • Pricing Trends
  • Market Drivers
  • Market Restraints

2005 Market

  • Definitions - Market Metrics
  • Market Breakout by Deployment Size
  • Market Breakout by Vendor Category
  • Market Breakout by Vendor Category by Deployment Size

Market Forecasts

  • Hosted Contact Center Seat and Revenue Forecasts
  • Small Deployment Seat and Revenue Forecasts
  • Midsize Deployment Seat and Revenue Forecasts
  • Large Deployment Seat and Revenue Forecasts
  • Forecast Summary

Competitive Analysis

  • Competitive Structure
  • Vendor Profiles - Technology Vendors
  • Vendor Profiles - Application Service Providers
  • Vendor Profiles - Telecom Service Providers
  • Vendor Profiles - Outsourcers

Strategic Analysis

  • Strategic Considerations

Frost & Sullivan Awards

  • Market Leadership Award
  • Technology Leadership Award
  • Product Innovation Award
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