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31-Dec-2005
North America
Market Research
F644-01-00-00-00
IT02846-AP-MR_16209
Hosted Contact Center is an emerging solution in the contact center industry and in recent times has gathered momentous vendor activity. This Research study examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Summary of Major Findings
- Introduction
- Business Benefits
- Product Definitions
- Market Segments
- Vendor Landscape
- Market Trends
- Pricing Trends
- Market Drivers
- Market Restraints
2005 Market
- Definitions - Market Metrics
- Market Breakout by Deployment Size
- Market Breakout by Vendor Category
- Market Breakout by Vendor Category by Deployment Size
Market Forecasts
- Hosted Contact Center Seat and Revenue Forecasts
- Small Deployment Seat and Revenue Forecasts
- Midsize Deployment Seat and Revenue Forecasts
- Large Deployment Seat and Revenue Forecasts
- Forecast Summary
Competitive Analysis
- Competitive Structure
- Vendor Profiles - Technology Vendors
- Vendor Profiles - Application Service Providers
- Vendor Profiles - Telecom Service Providers
- Vendor Profiles - Outsourcers
Strategic Analysis
- Strategic Considerations
Frost & Sullivan Awards
- Market Leadership Award
- Technology Leadership Award
- Product Innovation Award
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| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| WIP Number | F644-01-00-00-00 |
| Is Prebook | No |
North American Hosted Contact Center Markets
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