North American Hosted Contact Center Markets

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Regular Price: USD 3,950.00

Special Price USD 2,765.00


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Hosted Contact Center is an emerging solution in the contact center industry and in recent times has gathered momentous vendor activity. This Research study examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

North American Hosted Contact Center Markets, North American Hosted Contact Center MarketsSummary of Major FindingsIntroductionBusiness BenefitsProduct DefinitionsMarket SegmentsVendor LandscapeMarket TrendsPricing TrendsMarket DriversMarket Restraints2005 MarketDefinitions - Market MetricsMarket Breakout by Deployment SizeMarket Breakout by Vendor CategoryMarket Breakout by Vendor Category by Deployment SizeMarket ForecastsHosted Contact Center Seat and Revenue Forecasts Small Deployment Seat and Revenue Forecasts Midsize Deployment Seat and Revenue ForecastsLarge Deployment Seat and Revenue ForecastsForecast SummaryCompetitive AnalysisCompetitive StructureVendor Profiles - Technology VendorsVendor Profiles - Application Service ProvidersVendor Profiles - Telecom Service ProvidersVendor Profiles - OutsourcersStrategic AnalysisStrategic ConsiderationsFrost & Sullivan AwardsMarket Leadership AwardTechnology Leadership AwardProduct Innovation Award

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