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North American IP Contact Center Markets
30-Jun-2006
North America
Market Research
N018-01-00-00-00
IT02025-EU-MR_11780
This research study looks at market trends, drivers, and restraints for the North American IP Contact Center market. It also provides market size, TDM versus IP forecasts and breakdown of the market by size of contact center. Vendor solution offerings and strategies are analyzed in a competitive framework and strategic considerations for market penetration and growth are proposed.
Summary of Major Findings
- Market Overview
- Product Definitions
- Market Engineering Measurements
- Market and Technology Trends
- Market Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Forecast Assumptions and Factors
- IP versus TDM Forecast
- IP PBX/Converged Lines Adoption Forecast
- Percent of Revenues by Size of Contact Center
- Pricing Trends
Competitive Analysis
- Competitive Structure
- Products Offered by Major Market Participants
- Vendor Profiles
- Case Studies
Strategic Analysis
- Strategic Growth Recommendations
- IP Contact Center Adoption Timeline
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