North American IVR and Voice Portal Systems Markets

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Regular Price: USD 4,950

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This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and trends in the market. The research study also provides current and forecasted revenues as well as market shares of the leading vendors. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

North American IVR and Voice Portal Systems Markets, North American IVR and Voice Portal Systems MarketSummary of FindingsIntroductionScope and MethodologyProduct DefinitionsMarket TrendsMarket Engineering MeasurementsIndustry ChallengesMarket DriversMarket RestraintsMarket AnalysisRevenue ForecastsPercent of Revenues by CountryPercent of Revenues by Industry VerticalPercent of Revenues by System SizePricing AnalysisCompetitive DynamicsMarket Share AnalysisVendor ProfilesProducts Offered by Major VendorsAastraAlcatel-LucentAspect SoftwareAvayaCiscoConvergysInteractive IntelligenceSiemens Enterprise CommunicationsVoxeoWest InteractiveStrategic RecommendationsStrategic Growth Recommendations




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