USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
North American IVR and Voice Portal Systems Markets
29-Nov-2010
North America
Market Research
N86C-01-00-00-00
IT02169-LA-MR_11924
This strategic analysis is part of Frost & Sullivan’s continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and trends in the market. The research study also provides current and forecasted revenues as well as market shares of the leading vendors. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Summary of Findings
- Introduction
- Scope and Methodology
- Product Definitions
- Market Trends
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Percent of Revenues by Country
- Percent of Revenues by Industry Vertical
- Percent of Revenues by System Size
- Pricing Analysis
Competitive Dynamics
- Market Share Analysis
Vendor Profiles
- Products Offered by Major Vendors
- Aastra
- Alcatel-Lucent
- Aspect Software
- Avaya
- Cisco
- Convergys
- Interactive Intelligence
- Siemens Enterprise Communications
- Voxeo
- West Interactive
Strategic Recommendations
- Strategic Growth Recommendations
Speak directly with our analytics experts for tailored recommendations.
Recent related Information Technology research
16 Oct 2026 | Global | Megatrends
Trend Opportunity Profiles: Banking and Financial Services
Banking and financial services are entering a new phase of transformation as AI evolves from a supporting tool into an autonomous enterprise capability. This outlook examines six interconnected opportunities: agentic AI for autonomous operations, real-time AI auditing, regulatory intelligence and co...
16 Oct 2026 | Global | Frost Radar
Frost Radar™: Satellite IoT, 2026
Direct-to-device (D2D) connectivity and 3GPP NTN standards are reshaping the satellite IoT market. Release 17 enabled satellite NB-IoT through standard cellular modules, SIMs, and devices. The shift to 5G New Radio NTN supports higher-throughput, delay-sensitive services, such as direct-to-smartphon...
15 Oct 2026 | Latin America | Frost Radar
Frost Radar™: Managed Cloud Service Providers in Latin America, 2026
Cloud has become an established component of enterprise technology strategy in Latin America, but adoption has not necessarily reduced complexity. Many organizations now operate fragmented environments: public cloud, private cloud, on-premises infrastructure, legacy applications, SaaS platforms, and...
13 Oct 2026 | Global | Strategic Imperatives
Top 10 Strategic Imperatives for Public Cloud Services, Global, 2026
The global public cloud services industry is shifting from an era focused primarily on cloud migration and cost optimization to one centered on control, trust, intelligence, and measurable business outcomes. Enterprises are no longer asking whether workloads belong in the cloud. Instead, they are de...
08 Oct 2026 | Global | Customer Research
Growth Opportunities for Communications and Collaboration in the Government Sector
Data from Frost & Sullivan's IT Decision Maker survey shows that government communications are entering a decisive new phase. The research finds that modernization is moving beyond routine technology replacement. Agencies now want communications platforms that improve public services, support employ...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.