Market Overview

• Research Objectives
• North American UPS Market Overview
• Summary of Survey Findings

Market Overview

• Research Objectives

Methodology

• Survey Design
• Data Collection
• Data Processing
• Statistical Notes

Strategic Analysis and Forecast of the North American Uninterruptible Power Supply Market

Introduction

End User Demographics

• Market Overview

UPS Capabilities

• End-user categories
• Purchasing Responsibilities
• Job title
• Number of locations

End User Environment

• Power range
• UPS Topology
• Battery Run Time
• Software
• Importance of Scalability
• Power Quality Problems

Current Vendor Data

• Preference of Network
• Application Analysis
• Personal Computer/Workstations
• Servers
• Midrange Computers
• Mainframe
• Storage/Raid Drives
• Internetworking Equipment
• Telecommunications Equipment
• Medical Lab Equipment
• Industrial Automation Equipment
• Lighting Security/Emergency Systems
• Emergency Lighting/Fire Alarm
• Point of Sale/Retail Equipment

Purchase Criteria and Customer Satisfaction

• Brand Recognition
• Brand Usage

Purchasing Process

• Top Purchase Criteria
• Satisfaction with current UPS brand
• Problems faced with UPSs
• Satisfaction with current vendor
• Reliability
• Price
• Reputation
• Delivery Time
• Topology
• Scalability
• Pre-Sales Service
• Post-Sales Service
• Technical Support
• Field Service
• Warranty
• Software Features
• Hardware Features
• Unmet Needs

Purchasing Statistics

• Departmental Roles in Purchasing Process
• Standardization procedure
• Method of obtaining supplier product information
• Sourcing & Servicing

Frost & Sullivan's 2004 Award

Terms and Definitions

DSD