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Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes
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In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location. The growth of outsourcing activities has been driven by the rapid growth of the region's emerging economies. Moreover, demand for BPM services is rising, technology is advancing, and process automation and analytical insights are being prioritized. This Frost & Sullivan study presents forecasts for the Asia-Pacific BPM services market from 2018t to 2027. The geographies covered are Australia and New Zealand (ANZ), the Greater China Region (GCR), India, South Korea, Southeast Asia, and Japan. Horizontal service and industry vertical segments are also discussed.
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