Intelligent network automation is transforming the enterprise network infrastructure and how networks are managed and optimized. Network services industry participants are developing and integrating AI technologies to automate various network operation processes and tasks. Network operation and management are complex, and automated network functions reduce manual processes, save time and resources, and allow quicker and more accurate decision-making. NSPs are working individually and with OSS/BSS companies to integrate AI-driven solutions to streamline various distributed processes while increasing operational efficiency and service quality. In addition, network equipment providers are developing and providing AI-ready network products with advanced automation and management capabilities, actively contributing to the evolving network infrastructure landscape.

In this insight paper, Frost & Sullivan broadly categorizes NSPs, OSS/BSS companies, and equipment providers as key participants in the network automation ecosystem that are moving the needle by developing and integrating AI models in their products and services. Frost & Sullivan thanks the following participants for their invaluable help researching this area: Lumen, AT&T, Telefonica, NetCracker, Amdocs, Ciena, and Intraway.