Telecommunications Market's Digital Transformation and Evolution

Technologies to Improve Time-to-Market and Customer Experience, Providing Growth Opportunities for Latin American Telcos

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The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals.

This research service offers context and strategic and tactical points that will support telecommunications companies in their digital transformation strategies. It provides selected global and regional business cases of successful implementations that have allowed traditional communications service providers (CSPs) to evolve into their new role as enablers of new virtual services. By doing so, they have become a one-stop shop for fully managed connectivity services to multiple cloud applications and corporate data beyond traditional connectivity and triple play.

The key imperatives for operators to deliver a digital experience to its customers are personalization, omni-channel, commerce, agility, and innovation. To succeed, CSPs must evolve their networks to achieve service agility, reduce operating and capital expenses, and reduce time-to-market.

Table of Contents

Telecommunications Market's Digital Transformation and EvolutionExecutive SummaryKey FindingsContext for Digital TransformationTotal Telcos RevenueTelcos ChallengesOTT ProvidersUnified Communications AppsOpportunities for TelcosIT SpendingStrategic and Tactical Points for Digital TransformationStrategic and Tactical Initiatives for Digital TransformationCurrent State of Digital Transformation for CSPsThe Evolution of Managed CSP Operations ServicesConsiderations in Deploying New Business ModelEvolution from Traditional OSS/BSS to a Virtual EnvironmentCSPs Have Many Routes to the CustomerCSP Business, Operations, and Customer Experience Data Analysis ProcessesConcept to CashSelected Business CasesTelcos Segmentation and Digital MaturityPioneer Telco Example—GiffgaffPioneer Telco Example—VeekTransformer Telco Example—Orange Self ServiceTransformer Telco Example—VodafoneTransformer Telco Example—Vodafone: Automotive VerticalEstablished Telco Example—AT&T Get ConnectedEstablished Telco Example—AT&T: Automotive VerticalEstablished Telco Example—AT&T Digital Life PlatformEstablished Telco Example—Deutsche Telekom: Platform as a ServiceEstablished Brazilian Telcos Are Starting to Pick Up the PaceEstablished Telco Example—Oi and VivoThe Last WordKey TakeawaysLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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telecommunications
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telecommunications 's digital transformation
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telecommunications

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