The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals.
This research service offers context and strategic and tactical points that will support telecommunications companies in their digital transformation strategies. It provides selected global and regional business cases of successful implementations that have allowed traditional communications service providers (CSPs) to evolve into their new role as enablers of new virtual services. By doing so, they have become a one-stop shop for fully managed connectivity services to multiple cloud applications and corporate data beyond traditional connectivity and triple play.
The key imperatives for operators to deliver a digital experience to its customers are personalization, omni-channel, commerce, agility, and innovation. To succeed, CSPs must evolve their networks to achieve service agility, reduce operating and capital expenses, and reduce time-to-market.