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Telecommunications Market's Digital Transformation and Evolution
Technologies to Improve Time-to-Market and Customer Experience, Providing Growth Opportunities for Latin American Telcos
13-Oct-2016
Latin America
Market Research
9ABB-00-11-00-00
TE03657-LA-MR_19102
The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals.
This research service offers context and strategic and tactical points that will support telecommunications companies in their digital transformation strategies. It provides selected global and regional business cases of successful implementations that have allowed traditional communications service providers (CSPs) to evolve into their new role as enablers of new virtual services. By doing so, they have become a one-stop shop for fully managed connectivity services to multiple cloud applications and corporate data beyond traditional connectivity and triple play.
The key imperatives for operators to deliver a digital experience to its customers are personalization, omni-channel, commerce, agility, and innovation. To succeed, CSPs must evolve their networks to achieve service agility, reduce operating and capital expenses, and reduce time-to-market.
Key Findings
Total Telcos Revenue
Telcos Challenges
OTT Providers
Unified Communications Apps
Opportunities for Telcos
IT Spending
Strategic and Tactical Initiatives for Digital Transformation
Current State of Digital Transformation for CSPs
The Evolution of Managed CSP Operations Services
Considerations in Deploying New Business Model
Evolution from Traditional OSS/BSS to a Virtual Environment
CSPs Have Many Routes to the Customer
CSP Business, Operations, and Customer Experience Data Analysis Processes
Concept to Cash
Telcos Segmentation and Digital Maturity
Pioneer Telco Example—Giffgaff
Pioneer Telco Example—Veek
Transformer Telco Example—Orange Self Service
Transformer Telco Example—Vodafone
Transformer Telco Example—Vodafone: Automotive Vertical
Established Telco Example—AT&T Get Connected
Established Telco Example—AT&T: Automotive Vertical
Established Telco Example—AT&T Digital Life Platform
Established Telco Example—Deutsche Telekom: Platform as a Service
Established Brazilian Telcos Are Starting to Pick Up the Pace
Established Telco Example—Oi and Vivo
Key Takeaways
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
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