Telecommunications Market's Digital Transformation and Evolution

Telecommunications Market's Digital Transformation and Evolution

Technologies to Improve Time-to-Market and Customer Experience, Providing Growth Opportunities for Latin American Telcos

RELEASE DATE
13-Oct-2016
REGION
Latin America
Research Code: 9ABB-00-11-00-00
SKU: TE03657-LA-MR_19102
$1,500.00
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TE03657-LA-MR_19102
$1,500.00
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Description

The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals.

This research service offers context and strategic and tactical points that will support telecommunications companies in their digital transformation strategies. It provides selected global and regional business cases of successful implementations that have allowed traditional communications service providers (CSPs) to evolve into their new role as enablers of new virtual services. By doing so, they have become a one-stop shop for fully managed connectivity services to multiple cloud applications and corporate data beyond traditional connectivity and triple play.

The key imperatives for operators to deliver a digital experience to its customers are personalization, omni-channel, commerce, agility, and innovation. To succeed, CSPs must evolve their networks to achieve service agility, reduce operating and capital expenses, and reduce time-to-market.

Table of Contents

Key Findings

Total Telcos Revenue

Telcos Challenges

OTT Providers

Unified Communications Apps

Opportunities for Telcos

IT Spending

Strategic and Tactical Initiatives for Digital Transformation

Current State of Digital Transformation for CSPs

The Evolution of Managed CSP Operations Services

Considerations in Deploying New Business Model

Evolution from Traditional OSS/BSS to a Virtual Environment

CSPs Have Many Routes to the Customer

CSP Business, Operations, and Customer Experience Data Analysis Processes

Concept to Cash

Telcos Segmentation and Digital Maturity

Pioneer Telco Example—Giffgaff

Pioneer Telco Example—Veek

Transformer Telco Example—Orange Self Service

Transformer Telco Example—Vodafone

Transformer Telco Example—Vodafone: Automotive Vertical

Established Telco Example—AT&T Get Connected

Established Telco Example—AT&T: Automotive Vertical

Established Telco Example—AT&T Digital Life Platform

Established Telco Example—Deutsche Telekom: Platform as a Service

Established Brazilian Telcos Are Starting to Pick Up the Pace

Established Telco Example—Oi and Vivo

Key Takeaways

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals. This research service offers context and strategic and tactical points that will support telecommunications companies in their digital transformation strategies. It provides selected global and regional business cases of successful implementations that have allowed traditional communications service providers (CSPs) to evolve into their new role as enablers of new virtual services. By doing so, they have become a one-stop shop for fully managed connectivity services to multiple cloud applications and corporate data beyond traditional connectivity and triple play. The key imperatives for operators to deliver a digital experience to its customers are personalization, omni-channel, commerce, agility, and innovation. To succeed, CSPs must evolve their networks to achieve service agility, reduce operating and capital expenses, and reduce time-to-market.
More Information
No Index No
Podcast No
Author Carina Goncalves
Industries Telecom
WIP Number 9ABB-00-11-00-00
Keyword 1 telecommunications
Keyword 2 Telecommunications 's Digital Transformation
Keyword 3 communications service providers
Is Prebook No