Tenth Annual Indian Logistics Industry Benchmarking Study

LSPs Fall below End-user Expectations for Key Performance Metrics

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This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. The service discusses end-user reasons for outsourcing logistics and typical contract durations with LSPs. In addition, the service provides the names of the top 3 LSPs for each industry for both domestic and international logistics and includes the best LSPs in the total industry for express cargo logistics and cold chain logistics.

Table of Contents

Introduction, Research Objectives, and MethodologyDefinitionsResearch Aims and ObjectivesBenefits for Readers of this StudyKey Questions This Study Will AnswerMethods and Sample DetailsList of AbbreviationsExecutive Summary and ImplicationsExecutive Summary—Key Measurements on Logistics OutsourcingExecutive Summary—Key Measurements on Logistics Outsourcing (continued)Executive Summary—Key Measurements on Logistics Outsourcing (continued)Executive Summary—Key Measurements on Logistics Outsourcing (continued)Executive Summary—CEO PerspectiveLogistics Benchmarking and Analysis of End-user Preferences in the Total Logistics User IndustrySummary of Key FindingsSummary of Key Findings (continued)Logistics Outsourcing Practices and Service Provider Evaluation—Total Logistics User IndustryFunctions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by Top 10 Selection ParametersLSP Performance by Top 10 Selection Parameters (continued)Key Logistics Challenges and Technology Use Levels—Total Logistics User IndustryKey Challenges Faced by Users of Logistics ServicesLogistics Technology Use Trends—Current Use Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the Total IndustryVoice of the Customer Award for Logistics Service Providers—Total Logistics User IndustryVoice of the Customer Award 2014 for the Domestic LSP with the Best Brand Leadership in Overall IndiaVoice of the Customer Award 2014 for the International LSP with the Best Brand Leadership in Overall IndiaVoice of the Customer Award 2014 for the Best Domestic Express Cargo LSP in Overall IndiaVoice of the Customer Award 2014 for the Best International Express Cargo LSP in Overall IndiaVoice of the Customer Award 2014 for the Best Cold Chain LSP in Overall IndiaVoice of the Customer Award 2014 for the Emerging LSP in Overall IndiaLogistics Benchmarking and Analysis of End-user Preferences—Auto Components IndustrySummary of Key Findings in the Auto Components IndustrySummary of Key Findings in the Auto Components Industry (continued)Logistics Outsourcing Practices and Service Provider Evaluation—Auto Components IndustryLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by the Top 10 Selection ParametersLSP Performance by the Top 10 Selection Parameters (continued)Key Logistics Challenges and Technology Use Levels—Auto Components IndustryKey Challenges Faced by Users of Logistics ServicesLogistics Technology Use Trends—Current Use Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the Auto Components IndustryVoice of the Customer Award for Best Logistics Provider—Auto Components IndustryVoice of the Customer Award 2014 for the LSP with the Best Performance in Domestic LogisticsVoice of the Customer Award 2014 for the LSP with the Best Performance in International LogisticsLogistics Benchmarking and Analysis of End-user Preferences—Automobile IndustrySummary of Key Findings in the Automobile IndustrySummary of Key Findings in the Automobile Industry (continued)Logistics Outsourcing Practices and Service Provider Evaluation—Automobile IndustryLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by the Top 10 Selection ParametersLSP Performance by the Top 10 Selection Parameters (continued)Key Logistics Challenges and Technology Use Levels—Automobile IndustryKey Challenges Faced by Users of Logistics ServicesLogistics Technology Use Trends—Current Use Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the Automobile IndustryVoice of the Customer Award for Best Logistics Provider—Automobile IndustryVoice of the Customer Award 2014 for the LSP with the Best Performance in Domestic LogisticsVoice of the Customer Award 2014 for the LSP with the Best Performance in International LogisticsLogistics Benchmarking and Analysis of End-user Preferences—Electronics and Communications Equipment IndustrySummary of Key Findings in the ECE IndustrySummary of Key Findings in the ECE Industry (continued)Logistics Outsourcing Practices and Service Provider Evaluation—Electronics and Communications Equipment IndustryLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by the Top 10 Selection ParametersLSP Performance by the Top 10 Selection Parameters (continued)Key Logistics Challenges and Technology Use Levels—Electronics and Communications Equipment IndustryKey Challenges Faced by Users of Logistics ServicesLogistics Technology Use Trends—Current Use Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the ECE IndustryVoice of the Customer Award for Best Logistics Provider—Electronics and Communications Equipment IndustryVoice of the Customer Award 2014 for the LSP with the Best Performance in Domestic LogisticsVoice of the Customer Award 2014 for the LSP with the Best Performance in International LogisticsLogistics Benchmarking and Analysis of End-user Preferences—Engineering and Industrial Goods IndustrySummary of Key Findings in the EIG IndustrySummary of Key Findings in the EIG Industry (continued)Logistics Outsourcing Practices and Service Provider Evaluation—Engineering and Industrial Goods IndustryLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by the Top 10 Selection ParametersLSP Performance by the Top 10 Selection Parameters (continued)Key Logistics Challenges and Technology Use Levels—Engineering and Industrial Goods IndustryKey Challenges Faced by Users of Logistics ServicesLogistics Technology Use Trends—Current Use Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the EIG IndustryVoice of the Customer Award for Best Logistics Provider—Engineering and Industrial Goods IndustryVoice of the Customer Award 2014 for the LSP with the Best Performance in Domestic LogisticsVoice of the Customer Award 2014 for the LSP with the Best Performance in International LogisticsLogistics Benchmarking and Analysis of End-user Preferences—Pharmaceutical and Medical Devices IndustrySummary of Key Findings in the PMD IndustrySummary of Key Findings in the PMD Industry (continued)Logistics Outsourcing Practices and Service Provider Evaluation—Pharmaceutical and Medical Devices IndustryLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by the Top 10 Selection ParametersLSP Performance by the Top 10 Selection Parameters (continued)Key Logistics Challenges and Technology Use Levels—Pharmaceutical and Medical Devices IndustryKey Challenges Faced by Users of Logistics ServicesLogistics Technology Use Trends—Current Use Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the PMD IndustryVoice of the Customer Award for Best Logistics Provider—Pharmaceutical and Medical Devices IndustryVoice of the Customer Award 2014 for the LSP with the Best Performance in Domestic LogisticsVoice of the Customer Award 2014 for the LSP with the Best Performance in International LogisticsLogistics Benchmarking and Analysis of End-user Preferences—Retail and Fast-moving Consumer Goods IndustrySummary of Key Findings in the RFMCG IndustrySummary of Key Findings in the RFMCG Industry (continued)Logistics Outsourcing Practices and Service Provider Evaluation—Retail and Fast-moving Consumer Goods IndustryLogistics Functions Outsourced by End-user Companies Key Reasons for Outsourcing of Logistics FunctionsReasons for Growth of Logistics OutsourcingContract Period of Users with 3PL ProvidersLSP Performance by the Top 10 Selection ParametersLSP Performance by the Top 10 Selection Parameters (continued)Key Logistics Challenges and Technology Use Levels—Retail and Fast-moving Consumer Goods IndustryKey Challenges Faced by Users of Logistics ServicesLogistics Technology Use Trends—Current Use Level by TechnologyKey Conclusions—Logistics Benchmarking and Analysis of End-user Preferences in the RFMCG IndustryVoice of the Customer Award for Best Logistics Provider—Retail and Fast Moving Consumer Goods IndustryVoice of the Customer Award 2014 for the LSP with the Best Performance in Domestic LogisticsVoice of the Customer Award 2014 for the LSP with the Best Performance in International LogisticsLegal DisclaimerAppendixTransportation and Logistics Practice—Middle East, North Africa, and South AsiaThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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