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An End-user Perspective
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The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, internal and external social media, Unified Communications Clients (UCC), Time-division Multiplexing (TDM) phones, business grade and consumer softphones, headsets, and Mobile Device Management (MDM). IT decision makers are particularly concerned with their ability to make appropriate and effective investments, comply with new regulatory requirements, and improve business processes. Supporting remote and mobile workers rates the lowest, which may mean they feel they have this challenge better under control or, it may simply not be a priority for them. When it comes to spending money, IT managers are most concerned with improving productivity and reducing costs. They do not base their investment decisions as much on gaining a competitive advantage or attracting and retaining strong employees. Laptops are still the primary hardware device, but smart phones and tablets are catching up. Across the enterprise, the most commonly deployed tools are IP phones, IP telephony, and business-grade softphones, suggesting voice still matters to almost all employees.
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