The Future of Enterprise Communications in the Workplace in North America

The Future of Enterprise Communications in the Workplace in North America

An End-user Perspective

RELEASE DATE
04-Feb-2015
REGION
North America
Research Code: NE98-01-00-00-00
SKU: TE00416-NA-CR_02035

$2,450.00

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SKU
TE00416-NA-CR_02035

$2,450.00

$1,837.50 save 25 %

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Description

The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, internal and external social media, Unified Communications Clients (UCC), Time-division Multiplexing (TDM) phones, business grade and consumer softphones, headsets, and Mobile Device Management (MDM). IT decision makers are particularly concerned with their ability to make appropriate and effective investments, comply with new regulatory requirements, and improve business processes. Supporting remote and mobile workers rates the lowest, which may mean they feel they have this challenge better under control or, it may simply not be a priority for them. When it comes to spending money, IT managers are most concerned with improving productivity and reducing costs. They do not base their investment decisions as much on gaining a competitive advantage or attracting and retaining strong employees. Laptops are still the primary hardware device, but smart phones and tablets are catching up. Across the enterprise, the most commonly deployed tools are IP phones, IP telephony, and business-grade softphones, suggesting voice still matters to almost all employees.

Table of Contents

Research Objectives

Methodology

Methodology (continued)

Executive Summary

Executive Summary (continued)

Executive Summary (continued)

Major Challenges for IT

Major Challenges for IT by Company Size

Major Challenges for IT by Vertical

Major Challenges for IT by Vertical (continued)

Primary Drivers for IT Investments

Primary Drivers for IT Investments Company Size

Primary Drivers for IT Investments by Vertical

Primary Drivers for IT Investments by Vertical (continued)

Current and Future Usage of Communications Tools

Current Usage of Communications Tools, by Company Size

Current Usage of Communications Tools, by Vertical

Current Usage of Communications Tools, by Vertical (continued)

Pervasiveness of UC Technology Deployment

Frequency of UC Technology Use Within the Organization

Effectiveness of UC in Addressing Top Business Challenges

Business Challenge: Dealing with New Regulatory Requirements

Business Challenge: Automating and Streamlining Business Processes

Technical Note: Understanding Perceptual Maps

Perceptual Map: UC and Influential Attributes

Communications Infrastructure, Current and Future Usage

Reasons for Not Using Certain UC Solutions

Reasons for Not Using Certain UC Solutions (continued)

Security Risks Associated with UC in the Enterprise

Criteria When Selecting a Cloud Provider

Criteria When Selecting a Cloud Provider, by Company Size

Criteria When Selecting a Cloud Provider, by Vertical

Criteria When Selecting a Cloud Provider, by Vertical (continued)

Attitudes About the Use of Cloud Computing/Hosted Communications

Satisfaction with Cloud Computing Use, by Company Size

Satisfaction with Cloud Computing Use, by Vertical

Attitudes About Cloud Computing by Non-users

Communications Deployment in the Cloud

Current Deployment of IT in the Cloud, by Company Size

Current Deployment of IT in the Cloud, by Vertical

Current Deployment of IT in the Cloud, by Vertical (continued)

Use of Customer-facing Social Media, by Company Size

Use of Customer-facing Social Media, by Vertical

Implementation of Customer-facing Social Media

Current Implementation of Customer-facing Social Media, by Company Size

Current Implementation of Customer-facing Social Media, by Vertical

Current Implementation of Customer-facing Social Media, by Vertical (continued)

Effectiveness of Customer-facing Social Media to Increase the Organization's Revenues

Effectiveness of Customer-facing Social Media to Increase the Organization's Revenues, by Vertical

Use of Social Media for Internal Collaboration, by Company Size

Use of Social Media for Internal Collaboration, by Vertical

Goals for Internal Social Media Use

Goals for Internal Social Media Use, by Company Size

Goals for Internal Social Media Use, by Vertical

Goals for Internal Social Media Use, by Vertical (continued)

Effectiveness of Internal Social Media to Improve Productivity, by Company Size

Effectiveness of Internal Social Media to Improve Productivity, by Vertical

Potential Benefits of Social Media within the Organization

Potential Benefits of Social Media within the Organization (continued)

Potential Benefits of Social Media within the Organization, by Company Size

Potential Benefits of Social Media within the Organization, by Vertical

Potential Benefits of Social Media within the Organization, by Vertical (continued)

Company-issued Devices

Company-supported Mobile Operating Systems

Personal Devices Allowed to Connect to Company Network (Bring Your Own Device)

BYOD Policy and Enforcement

The Big Picture of IT Budgets

Distribution of Worker Types by Industry

Country of Residence and Years in IT

IT Decision Making Role and Job Title

Companies’ and Respondents’ Geographic Reach

Company's Global Annual Revenues

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

North America and Europe Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, internal and external social media, Unified Communications Clients (UCC), Time-division Multiplexing (TDM) phones, business grade and consumer softphones, headsets, and Mobile Device Management (MDM). IT decision makers are particularly concerned with their ability to make appropriate and effective investments, comply with new regulatory requirements, and improve business processes. Supporting remote and mobile workers rates the lowest, which may mean they feel they have this challenge better under control or, it may simply not be a priority for them. When it comes to spending money, IT managers are most concerned with improving productivity and reducing costs. They do not base their investment decisions as much on gaining a competitive advantage or attracting and retaining strong employees. Laptops are still the primary hardware device, but smart phones and tablets are catching up. Across the enterprise, the most commonly deployed tools are IP phones, IP telephony, and business-grade softphones, suggesting voice still matters to almost all employees.
More Information
No Index No
Podcast No
Author Alpa Shah
Industries Telecom
WIP Number NE98-01-00-00-00
Keyword 1 Enterprise Collaboration
Keyword 2 workplace communications
Keyword 3 Communications and Collaboration Trends
Is Prebook No