The Future of Enterprise Communications in the Workplace in North America

An End-user Perspective

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The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, internal and external social media, Unified Communications Clients (UCC), Time-division Multiplexing (TDM) phones, business grade and consumer softphones, headsets, and Mobile Device Management (MDM). IT decision makers are particularly concerned with their ability to make appropriate and effective investments, comply with new regulatory requirements, and improve business processes. Supporting remote and mobile workers rates the lowest, which may mean they feel they have this challenge better under control or, it may simply not be a priority for them. When it comes to spending money, IT managers are most concerned with improving productivity and reducing costs. They do not base their investment decisions as much on gaining a competitive advantage or attracting and retaining strong employees. Laptops are still the primary hardware device, but smart phones and tablets are catching up. Across the enterprise, the most commonly deployed tools are IP phones, IP telephony, and business-grade softphones, suggesting voice still matters to almost all employees.

Table of Contents

Research Objectives and MethodologyResearch ObjectivesMethodologyMethodology (continued)Executive SummaryExecutive SummaryExecutive Summary (continued)Executive Summary (continued)Attitudes Toward the Use of IT in the WorkplaceMajor Challenges for IT Major Challenges for IT by Company SizeMajor Challenges for IT by VerticalMajor Challenges for IT by Vertical (continued)Influential Factors Shaping IT Investments in the WorkplacePrimary Drivers for IT InvestmentsPrimary Drivers for IT Investments Company SizePrimary Drivers for IT Investments by VerticalPrimary Drivers for IT Investments by Vertical (continued)Current and Future Use of Communications Tools in the WorkplaceCurrent and Future Usage of Communications ToolsCurrent Usage of Communications Tools, by Company SizeCurrent Usage of Communications Tools, by VerticalCurrent Usage of Communications Tools, by Vertical (continued)Pervasiveness of UC Technology DeploymentFrequency of UC Technology Use Within the OrganizationEffectiveness of UC in Addressing Top Business ChallengesBusiness Challenge: Dealing with New Regulatory RequirementsBusiness Challenge: Automating and Streamlining Business ProcessesImpact of Influential Factors on the Use of Communications in the WorkplaceTechnical Note: Understanding Perceptual MapsPerceptual Map: UC and Influential AttributesChallenges for Communications in the WorkplaceCommunications Infrastructure, Current and Future UsageReasons for Not Using Certain UC SolutionsReasons for Not Using Certain UC Solutions (continued)Security Risks Associated with UC in the EnterpriseThe Use of Cloud Computing to Support Communications in the WorkplaceCriteria When Selecting a Cloud ProviderCriteria When Selecting a Cloud Provider, by Company SizeCriteria When Selecting a Cloud Provider, by VerticalCriteria When Selecting a Cloud Provider, by Vertical (continued)Attitudes About the Use of Cloud Computing/Hosted CommunicationsSatisfaction with Cloud Computing Use, by Company SizeSatisfaction with Cloud Computing Use, by VerticalAttitudes About Cloud Computing by Non-usersCommunications Deployment in the CloudCurrent Deployment of IT in the Cloud, by Company SizeCurrent Deployment of IT in the Cloud, by VerticalCurrent Deployment of IT in the Cloud, by Vertical (continued)Social Media Strategies as Part of Communications in the WorkplaceUse of Customer-facing Social Media, by Company SizeUse of Customer-facing Social Media, by VerticalImplementation of Customer-facing Social MediaCurrent Implementation of Customer-facing Social Media, by Company SizeCurrent Implementation of Customer-facing Social Media, by VerticalCurrent Implementation of Customer-facing Social Media, by Vertical (continued)Effectiveness of Customer-facing Social Media to Increase the Organization's RevenuesEffectiveness of Customer-facing Social Media to Increase the Organization's Revenues, by VerticalUse of Social Media for Internal Collaboration, by Company SizeUse of Social Media for Internal Collaboration, by VerticalGoals for Internal Social Media UseGoals for Internal Social Media Use, by Company SizeGoals for Internal Social Media Use, by VerticalGoals for Internal Social Media Use, by Vertical (continued)Effectiveness of Internal Social Media to Improve Productivity, by Company SizeEffectiveness of Internal Social Media to Improve Productivity, by VerticalPotential Benefits of Social Media within the OrganizationPotential Benefits of Social Media within the Organization (continued)Potential Benefits of Social Media within the Organization, by Company SizePotential Benefits of Social Media within the Organization, by VerticalPotential Benefits of Social Media within the Organization, by Vertical (continued)Mobile Devices in the WorkplaceCompany-issued DevicesCompany-supported Mobile Operating SystemsPersonal Devices Allowed to Connect to Company Network (Bring Your Own Device)BYOD Policy and EnforcementAvailable IT Budgets in the WorkplaceThe Big Picture of IT BudgetsImpact of the Workforce on ITDistribution of Worker Types by IndustryProfileCountry of Residence and Years in ITIT Decision Making Role and Job TitleCompanies’ and Respondents’ Geographic ReachCompany's Global Annual RevenuesThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition: Future of Your Company & CareerNorth America and Europe PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




Keyword1
enterprise collaboration
Keyword2
workplace communications
Keyword3
enterprise collaboration

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