Description

Vietnam has been one of the fastest growing countries; with the globalization, the country’s economic growth rate has been among the highest in the region recently, with annual GDP rate at 7 to 8.5 percent. With customer service becoming a key focus in the Asia-Pacific, Vietnam has caught onto this trend and is improving customer relationships for greater loyalty, brand recall, and profitability. This is leading to an impressive growth in its contact center industry that was estimated to be worth $4.2 million in 2011 and expected to reach $11.4 million in 2018 with the growth rate of 15 percent. There are a few reasons that Frost & Sullivan believes in boosting the contact center market in Vietnam and tend to continue in the near future.