Trends in the Customer Experience Management Market

Organisations Wanting to be Truly Customer-centric Must Actively Manage the Customer Journey


Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the breadth of the solution and the degree to which it requires integration. Data analytics is the engine at the heart of a CXM solution, managing the whole customer journey. Silos are the key barrier to CXM adoption.
USD 1,500

* Required Fields

USD 1,500

PAY BY INVOICE

Be the first to review this product

Table of Contents

Trends in the Customer Experience Management MarketCustomer Experience Management—Trends in Western EuropeOverview




Related Research

Release Date : 02-Aug-17

Region : North America

Release Date : 21-Jul-17

Region : North America

Why Frost & Sullivan

Working with the CEO’s growth team to create a vision based on a transformation growth strategy

Creating content-based digital marketing strategies that leverage our research perspective to differentiate and “tell your story”

Tracking over 1000 emerging technologies and analyzing the impact by industry and application to reveal the companies to watch in each sector

The Frost & Sullivan team is based in our 45 global offices and have developed a powerful global understandings of how industries operate on a global level.