USD
GBP 
CNY 
EUR 
INR 
JPY 
MYR 
ZAR 
KRW 
THB 
30-Dec-2004
North America
Market Research
F252-01-00-00-00
IT02825-AP-MR_16188
Frost & Sullivan’s Mobile Field Service Management (FSM) study represents landmark research into the adoption patterns, market breadth and opportunities for mobile field service within customer relationship management (CRM) applications. Mobile strategies represent the biggest opportunity for field service organizations to gain competitive advantage. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical industries, type of mobile device, and solution components. Vendor solution offerings and strategies are analyzed in a competitive framework and recommendations for market penetration and growth are proposed.
Introduction and Executive Summary
- Report Index - U.S. Mobile Field Service Management (FSM) Markets
- Research Scope and Methodology
- Introduction and Executive Summary
Market Segmentation
- Key Market Definitions
- Market Segmentation by Device
- Market Segmentation by Connectivity
- Market Segmentation by Industry Vertical
- The Mobile FSM Solution Stack – Vendor Landscape
Demand Analysis - Vertical Markets
- Achieving Sustained Growth through Mobile FSM
- Utilities
- Telecommunications & Cable
- Hi-Technology & Medical Equipment
- Manufacturing & HVAC
- Adjacent Vertical Markets
2004 Market for Mobile FSM Packaged Software (U.S.)
- Definitions - Market Metrics
- Market Potential for Mobile FSM
- Seats sold by Industry
- Seats sold - Share of Industry
- Seats sold by Device
- Seats sold - Share of Device
- Seats sold by Connectivity
- Seats sold - Share of Connectivity
- Vendor focus by Industry
- Mobile FSM Packaged Software Market share estimates
Market I : Mobile FSM Market
- Definitions – Market Metrics
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Mobile FSM License Revenue Forecast - Mobile FSM Markets (U.S.) 2004-2011
- Mobile FSM Seats Forecast - Mobile FSM Markets (U.S.) 2004-2011
- Pricing Analysis - Mobile FSM Markets (U.S.) 2004
- Market Segment Share – 2004 Versus 2008
Market II : Commercial-grade handheld FSM
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Commercial-grade handheld FSM Market Size & Forecasts (U.S) 2004-2011
- Commercial-grade handheld FSM Opportunity (U.S.) 2004 Versus 2008
Market III : Rugged handheld FSM
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Rugged handheld FSM Market Size & Forecasts (U.S) 2004-2011
- Rugged handheld FSM Opportunity (U.S.) 2004 Versus 2008
Market IV : Laptop & Tablet FSM
- Section Heading - Market III : Laptop & Tablet FSM
- Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011
- Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011
- Laptop & Tablet FSM Market Size & Forecasts (U.S) 2004-2011
- Laptop & Tablet FSM Opportunity (U.S.) 2004 Versus 2008
Conclusions
- Forecast Summary
Featured Vendor Profiles
- The Mobile FSM Solution Stack – Featured Vendors
- CRM Software Vendors
- FSM Software Vendors
- Mobile Platform and Application Vendors
- Device Vendors
Strategic Recommendations
- Strategic Recommendations for Vendors and End-User Organizations
Frost & Sullivan Awards
- Frost & Sullivan Awards - Mobile FSM Market (U.S.) 2004
About Frost & Sullivan
- About Frost & Sullivan
Speak directly with our analytics experts for tailored recommendations.
Recent related Information Technology research
28 Sep 2026 | Global | Frost Radar
Frost Radar™: Communications Platform as a Service, 2026
Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable in...
25 Sep 2026 | Global | Frost Radar
Frost Radar™: Demand-Side Platforms, 2026
Demand-side platforms (DSPs) have evolved from programmatic buying tools into the decisioning infrastructure through which advertisers plan, execute, optimize, and measure campaigns across connected television, display, video, audio, digital out-of-home, and commerce media. Frost & Sullivan estimate...
25 Sep 2026 | Global | Technology Research
Growth Opportunities in AI Robotics, GPU Cloud, Reinforcement Learning, Blockchain Intelligence & Developer API, Geospatial and Agentic Conversational AI
This edition of the IT, Computing and Communication Technology Opportunity Engine captures developments related to Unified AI robotics, Hybrid GPU cloud and MLOps, Production inference stack, Full-stack reinforcement-learning compute, AI Infrastructure, Computer Vision, Software-Defined Applications...
24 Sep 2026 | Global | Customer Research
UCC Buyers’ Perspective: Investment Priorities in 2026 and Beyond
This research examines enterprise buyer priorities, investment plans, and purchasing behaviors related to Unified Communications and Collaboration (UCC) technologies through 2029, based on Frost & Sullivan’s 2026 global Information Technology Decision-Maker (ITDM) survey. The study explores how orga...
23 Sep 2026 | Global | Market Research
Growth Opportunities for Agentic AI in Telco Business Support Systems
AI has been embedded in telecommunications for over a decade, initially through rule-based automation and early machine learning applied to network optimization, fraud detection, and customer analytics. Even before 5G, CSPs used AI to enable self-optimizing networks (SON), predictive maintenance, an...
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| WIP Number | F252-01-00-00-00 |
| Is Prebook | No |
U.S. Mobile Field Service Management (FSM) Markets
$2,450.00
Special Price $1,837.50 save 25 %