U.S. Mobile Field Service Management (FSM) Markets

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Frost & Sullivan’s Mobile Field Service Management (FSM) study represents landmark research into the adoption patterns, market breadth and opportunities for mobile field service within customer relationship management (CRM) applications. Mobile strategies represent the biggest opportunity for field service organizations to gain competitive advantage. This study examines market trends, drivers, inhibitors, size and growth opportunities from aspects such as vertical industries, type of mobile device, and solution components. Vendor solution offerings and strategies are analyzed in a competitive framework and recommendations for market penetration and growth are proposed.

Table of Contents

U.S. Mobile Field Service Management (FSM) Markets, U.S. Mobile Field Service Management (FSM) MarketsIntroduction and Executive SummaryReport Index - U.S. Mobile Field Service Management (FSM) MarketsResearch Scope and MethodologyIntroduction and Executive SummaryMarket SegmentationKey Market DefinitionsMarket Segmentation by DeviceMarket Segmentation by ConnectivityMarket Segmentation by Industry VerticalThe Mobile FSM Solution Stack – Vendor LandscapeDemand Analysis - Vertical MarketsAchieving Sustained Growth through Mobile FSMUtilitiesTelecommunications & CableHi-Technology & Medical EquipmentManufacturing & HVACAdjacent Vertical Markets2004 Market for Mobile FSM Packaged Software (U.S.)Definitions - Market MetricsMarket Potential for Mobile FSMSeats sold by IndustrySeats sold - Share of IndustrySeats sold by DeviceSeats sold - Share of DeviceSeats sold by ConnectivitySeats sold - Share of ConnectivityVendor focus by IndustryMobile FSM Packaged Software Market share estimatesMarket I : Mobile FSM MarketDefinitions – Market MetricsMarket Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011Mobile FSM License Revenue Forecast - Mobile FSM Markets (U.S.) 2004-2011Mobile FSM Seats Forecast - Mobile FSM Markets (U.S.) 2004-2011Pricing Analysis - Mobile FSM Markets (U.S.) 2004Market Segment Share – 2004 Versus 2008Market II : Commercial-grade handheld FSM Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011Commercial-grade handheld FSM Market Size & Forecasts (U.S) 2004-2011Commercial-grade handheld FSM Opportunity (U.S.) 2004 Versus 2008Market III : Rugged handheld FSM Market Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011Rugged handheld FSM Market Size & Forecasts (U.S) 2004-2011Rugged handheld FSM Opportunity (U.S.) 2004 Versus 2008Market IV : Laptop & Tablet FSM Section Heading - Market III : Laptop & Tablet FSMMarket Drivers - Drivers Ranked by Order of Impact (U.S.) 2004-2011Market Restraints - Restraints Ranked by Order of Impact (U.S.) 2004-2011Laptop & Tablet FSM Market Size & Forecasts (U.S) 2004-2011Laptop & Tablet FSM Opportunity (U.S.) 2004 Versus 2008ConclusionsForecast SummaryFeatured Vendor ProfilesThe Mobile FSM Solution Stack – Featured VendorsCRM Software VendorsFSM Software VendorsMobile Platform and Application VendorsDevice VendorsStrategic RecommendationsStrategic Recommendations for Vendors and End-User OrganizationsFrost & Sullivan AwardsFrost & Sullivan Awards - Mobile FSM Market (U.S.) 2004About Frost & SullivanAbout Frost & Sullivan




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