2012 United States Commercial Airline Usage

In this customer research service, Frost & Sullivan measures consumer airline usage in order to define segments and profiles of air traveler types. The aim is to understand user knowledge of frequent flyer programs as well as satisfaction rates with current airline programs. The research also explores airport accessibility and the main methods of transportation to and from airports; it determines preferred check-in processes, investigates customer perceptions of the TSA screening processes, and investigates factors that impact a flyer’s layover experience. Data was collected through a Web-based survey, which was conducted in November 2012.