Asia-Pacific Contact Center Outsourcing Market Opportunity Update

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Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific remains a leading contact-center outsourcing destination for global companies. The Asia-Pacific contact center outsourcing market continues to grow at a steady pace and is expected to cross $35 billion by 2022. This study breaks down the contact center outsourcing market across 13 key countries in Asia-Pacific including Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, and Thailand. It presents market sizing by revenue and seats for each of the 13 countries. Various market drivers and restraints are also discussed for each region.

Table of Contents

1. Market Definitions
2. Market Drivers and Restraints
3. APAC Revenue Forecast
4. APAC Seat Forecast
5. APAC Domestic and Offshore Forecast
6. APAC Industry Vertical Forecast
7. Key Takeaways
8. Legal Disclaimer


List of Figures & Charts

1. Contact Center Outsourcing Market: Market Drivers and Restraints, Asia-Pacific, 2016–2022
2. Contact Center Outsourcing Market: Revenue Forecast by Sub-region, Asia-Pacific, 2014–2022
3. Contact Center Outsourcing Market: Seat Forecast by Sub-region, Asia-Pacific, 2014–2022
4. Contact Center Outsourcing Market: Domestic vs. Offshore Forecast by Sub-region, Asia-Pacific, 2014–2022
5. Contact Center Outsourcing Market: Industry Vertical Forecast by Sub-region, Asia-Pacific, 2014–2022



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