Asia-Pacific Contact Center Outsourcing Market Opportunity Update

Differentiating through Multichannel Capabilities and Value-add Technology Services

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Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific remains a leading contact-center outsourcing destination for global companies. The Asia-Pacific contact center outsourcing market continues to grow at a steady pace and is expected to cross $35 billion by 2022. This study breaks down the contact center outsourcing market across 13 key countries in Asia-Pacific including Australia, China, Hong Kong, India, Indonesia, J

Table of Contents

1. Executive Dashboard
Population Health Management Solutions Market Summary
Population Health Management Solutions Market Snapshot
Project Scope and Objectives
Key Growth Opportunities for PHM Vendors
Critical Success Factors
2. Growth Environment
The Context for Population Health Management in APAC
Health System Spending is Approaching Unsustainable Levels in APAC
Prevalence of Chronic Diseases
Top 12 Aging Countries
Definition of PHM
Market Segmentation
Key Goals for PHM Solutions
Major Functions of PHM Solutions
The Immediate Next Action for PHM
PHM in the US
Healthcare Challenges in APAC
PHM in APAC
3. Market Metrics
Adoption Trends of PHM Solutions by Segments in APAC
Drivers and Restraints
Global PHM Solutions Revenue Opportunity Snapshot
APAC PHM Solutions Revenue Opportunity Snapshot and Discussion
4. Growth Pipeline
APAC PHM Solutions Vendors Across Segments
Market Penetration Challenges and Vendor Strategies
Examples of PHM Solutions Currently Deployed in APAC
Solution Case Study 1—Orion Health, Pegasus, and Canterbury District Health Board New Zealand
Solution Case Study 2—DXC Technology and Ministry of Health Brunei
Solution Case Study 3—InterSystems and the Northern Territory Department of Health, Australia
Solution Case Study 4—Allscripts and South Western Sydney Primary Health Network
Solution Case Study 5—Cerner and New South Wales
Learning from PHM Solution Use Cases
Vendor Comments on the State of PHM Solution Sophistication
Future Technology Roadmap for the Evolution of PHM Solutions
APAC Population Health Management—Overall Vendor Ecosystem
5. Future Perspectives
Determinants of PHM Solutions Market Development in APAC
Future Healthcare Business Model Scenarios for PHM Solutions
Key Growth Opportunities for PHM Vendors
Critical Success Factors
The Last Word
Legal Disclaimer
6. Appendix
Abbreviations and Acronyms
Additional Sources of Information on Population Health Management Relevant to this Research
Learn More—Next Steps
List of Exhibits


List of Figures & Charts

1. Healthcare Expenditure as a Percent of GDP, APAC, 2017
2. Total Population Health Management Solutions Market: Examples of Recent Solution Deployments, APAC, 2017


1. Total PHM Solutions Market: Market Summary, APAC, 2017–2022
2. Total PHM Solutions Market: Revenue Forecast, APAC, 2017 and 2022
3. Total Healthcare Expenditure as a Percent of GDP, APAC, 2017
4. Prevalence of Chronic Diseases, APAC, 2017
5. Top 12 Aging Countries by Rank, APAC, 2017
6. Total Population Health Management Solutions Market: Market Segmentation, APAC, 2017
7. Total Population Health Management Solutions Market: Key Goals for PHM Solutions, APAC, 2017
8. Total Population Health Management Solutions Market: Major Functions of PHM Solutions, APAC, 2017
9. Total Population Health Management Solutions Market: Evolving Payment Programs, US, 2017
10. Total Population Health Management Solutions Market: Key Market Drivers and Restraints, APAC, 2018–2022
11. Total Population Health Management Solutions Market: Revenue Opportunity Snapshot by Region, Global, 2017 and 2022
12. Total Population Health Management Solutions Market: Revenue Forecast, APAC, 2017 and 2022
13. Total Population Health Management Solutions Market: Impact of Solution Awareness on Market Development, APAC, 2017–2022
14. Total Population Health Management Solutions Market: PHM Solutions Vendors by Segments, APAC, 2017
15. Total Population Health Management Solutions Market: Advanced PHM Solutions, APAC, 2017–2022
16. Total Population Health Management Solutions Market: PHM Ecosystem, APAC, 2017
17. Total Population Health Management Solutions Market: Impact of Social Trends, Disruptive Technologies and New Business Models on PHM Solutions, APAC, 2017–2022



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