Explore more Categories
Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
iFrost is a digital platform for interactive and dynamic reporting of data.
The TOEs are a great source of information which gives corporates critical information on companies to action for their strategic investments either as an open source platform or to collaborate and to develop successful products
Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors
* Required Fields
Pay by invoice
While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment options. The contact center market will continue to shift from systems to cloud solutions. Solution providers will need to focus on clearly articulating upgrade strategies and lifecycle roadmaps that lead to successful omnichannel customer care. Integrating new contact channels (for example, mobile contact, chat, and social media) and enabling omnichannel customer experience strategies will be the top drivers that would encourage companies to move to the cloud. Of particular interest would be IVR. Though many forecasted the demise of IVR, it is still a growing channel due to new capabilities, such as text response, speech enablement, and for use in virtual assistant scenarios. Contact center analytics is expected to be a strong growth area for most vendors. Enterprises are increasingly looking to source end-to-end analytics solutions from their primary contact center infrastructure or workforce optimization vendors. New options, such as robotic process automation, Big Data, IoT, and other areas will continue to drive growth during the forecast period.The study is for contact centers that are hosted or in the cloud. A hosted contact center is a network-based contact center service, where the service provider hosts the contact center infrastructure and leases out functionalities, applications, and features to end users. Cloud-based contact centers refer to the supply of contact center functionalities, such as voice and applications, through an ’as a service’ model. The solution is delivered over the Internet from a multitenanted infrastructure owned by a service provider. These terms are used interchangeably throughout this document. This report analyzes the overall market size in the base year 2017 and provides forecasts until 2024 for regions/countries in APAC, including ANZ, ASEAN, Greater China, India, Japan and South Korea. It also analyzes the demand-side revenue by size of hosting (50–200 seats, <50 seats, and >200 seats), type of requirement (expansion, new contact center, overflow), horizontal (large enterprise, medium enterprise, small enterprise). All revenue and market share figures represent Frost & Sullivan estimates, based on primary and secondary research, and analysis. Any previous year’s market size and market share estimates, if revised, are updated in this study.
The Transition to a successful Work at Home Agent (WAHA) Model
Frost Radar: Web Application Firewall (WAF) & Distributed Denial of Service (DDoS) Solutions Market, 2019
Global Vulnerability Management Market, Forecast to 2023
The Far-Reaching Potential of 5G
Leveraging Advanced Technology in the Partner Channel
Innovations in AI, Cloud, and Analytics
Global Transport Layer Security (TLS) Certificate Market, Forecast to 2024
Importance and Need for Flexible Cloud-Based Workflows
Streaming Video to Get Disrupted Again with Rising Costs and D2C Models
Challenges and Best Practices in Multi-CDN Deployment
video analytics market
blood glucose monitoring market
alternative energy market
commercial lighting market
functional food market
smart lighting market
Don't have an account? Create One!
Enter your Email Address here to receive a link to change password.
If you are an existing frost.com user, please register using the same email for seamless access
Already have an account? Login!
Use your Linkedin account to login or register within our store.You're just one click away.