This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents are also provided on the country level. Major market drivers and restraints are provided on the Asia-Pacific level. The research is based on Frost & Sullivan's proprietary TEAM methodology, which ensures that clients have a complete 360 Degree Perspective to drive decision-making. The base year of the study is 2015, and the forecast period is from 2016 to 2022.