Assessment of the Asia-Pacific Contact Center Market

Upswing in the Domestic Markets Propels Future Growth

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This study analyzes market size by segment, business model and vertical market splits. The total contact center market is segmented into four segments: captive contact center, in-house contact center, outsourced offshore contact center and outsourced domestic contact center. The total number of contact centers, number of seats and number of agents are also provided on the country level. Major market drivers and restraints are provided on the Asia-Pacific level. The research is based on Frost & Sullivan's proprietary TEAM methodology, which ensures that clients have a complete 360 Degree Perspective to drive decision-making. The base year of the study is 2015, and the forecast period is from 2016 to 2022.

Table of Contents

1. Market Definition
Vertical Segments
List of countries covered in the study
2. Research Methodology
3. Drivers and Restraints
Market Drivers
Market Restraints
4. Forecast—contact Center
5. Seat Distribution
6. Last Word
7. Legal Disclaimer

List of Figures & Charts

1. Contact Center Market: Market Drivers and Restraints, Asia-Pacific, 2016–2022
2. Contact Center Market: Number of Contact Centers Forecast, Asia-Pacific, 2014–2022
3. Contact Center Market: Number of Agents Forecast, Asia-Pacific, 2014–2022
4. Contact Center Market: Number of Seats Forecast, Asia-Pacific, 2014–2022
5. Contact Center Market: Seat Distribution by Contact Center Business Model, Asia-Pacific, 2014–2022
6. Contact Center Market: Seat Distribution - Domestic vs Offshore, Asia-Pacific, 2014–2022
7. Contact Center Market: Adoption Trends by Vertical, Asia-Pacific, 2014–2022
8. Contact Center Market: Trends by Country Serviced, Asia-Pacific, 2014–2022

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