Automation and Self Service Market Trends in Latin America

Automation and Self Service Market Trends in Latin America

The Race to Cut Costs Without Sacrificing Service Quality

RELEASE DATE
12-Aug-2016
REGION
Latin America
Research Code: 9AC4-00-0A-00-00
SKU: CI00237-LA-MR_18888

$1,500.00

Special Price $1,125.00 save 25 %

In stock
SKU
CI00237-LA-MR_18888

$1,500.00

$1,125.00 save 25 %

DownloadLink

Pay by invoice

ENQUIRE NOW

Description

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunities; and key takeaways. Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.

Table of Contents

Key Findings

Definitions

Definitions (continued)

Introduction

Introduction—Self-service Customer Experience

Introduction—Self-service Customer Experience (continued)

Introduction—Process Automation

Introduction—Process Automation (continued)

Market Drivers

Drivers Explained

Drivers Explained (continued)

Drivers Explained (continued)

Drivers Explained (continued)

Market Restraints

Restraints Explained

Restraints Explained (continued)

Latin American Market Trends

Latin American Market Trends (continued)

Latin American Market Trends (continued)

Latin American Market Trends (continued)

Latin American Market Trends (continued)

ROBOTICS—NLP as a Tool in More Natural Human-Machine Interaction for Operators

Start-ups Driving Key Innovations for NLP Applications

Business Case—It’s now (Brazil)

Business Case—BotMaker (Argentina)

Business Case—BotMaker & El Noble (Argentina)

Business Case—Verint Robotic Process Automation™ (US)

Business Cases—Verint RPA & Process Assistant (US)

Growth Opportunities

Key Takeaways

Legal Disclaimer

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

Related Research
This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunities; and key takeaways. Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.
More Information
No Index No
Podcast No
Author Maiara Munhoz
Industries Cross Industries
WIP Number 9AC4-00-0A-00-00
Is Prebook No