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The Race to Cut Costs Without Sacrificing Service Quality
12-Aug-2016
Latin America
Market Research
9AC4-00-0A-00-00
CI00237-LA-MR_18888
This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and natural language processing (NLP); an overview of consumer behavior and its impact on interactions with companies; market drivers and restraints, trends, and analysis; growth opportunities; and key takeaways. Specific initiatives taken by start-ups driving key innovations for NLP applications and detailed insight into the self-service customer experience and process automation are also presented.
Key Findings
Definitions
Definitions (continued)
Introduction
Introduction—Self-service Customer Experience
Introduction—Self-service Customer Experience (continued)
Introduction—Process Automation
Introduction—Process Automation (continued)
Market Drivers
Drivers Explained
Drivers Explained (continued)
Drivers Explained (continued)
Drivers Explained (continued)
Market Restraints
Restraints Explained
Restraints Explained (continued)
Latin American Market Trends
Latin American Market Trends (continued)
Latin American Market Trends (continued)
Latin American Market Trends (continued)
Latin American Market Trends (continued)
ROBOTICS—NLP as a Tool in More Natural Human-Machine Interaction for Operators
Start-ups Driving Key Innovations for NLP Applications
Business Case—It’s now (Brazil)
Business Case—BotMaker (Argentina)
Business Case—BotMaker & El Noble (Argentina)
Business Case—Verint Robotic Process Automation™ (US)
Business Cases—Verint RPA & Process Assistant (US)
Growth Opportunities
Key Takeaways
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Maiara Munhoz |
| Industries | Cross Industries |
| WIP Number | 9AC4-00-0A-00-00 |
| Is Prebook | No |
Automation and Self Service Market Trends in Latin America
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