Key Findings

Definitions

Definitions (continued)

Introduction

Introduction—Self-service Customer Experience

Introduction—Self-service Customer Experience (continued)

Introduction—Process Automation

Introduction—Process Automation (continued)

Market Drivers

Drivers Explained

Drivers Explained (continued)

Drivers Explained (continued)

Drivers Explained (continued)

Market Restraints

Restraints Explained

Restraints Explained (continued)

Latin American Market Trends

Latin American Market Trends (continued)

Latin American Market Trends (continued)

Latin American Market Trends (continued)

Latin American Market Trends (continued)

ROBOTICS—NLP as a Tool in More Natural Human-Machine Interaction for Operators

Start-ups Driving Key Innovations for NLP Applications

Business Case—It’s now (Brazil)

Business Case—BotMaker (Argentina)

Business Case—BotMaker & El Noble (Argentina)

Business Case—Verint Robotic Process Automation™ (US)

Business Cases—Verint RPA & Process Assistant (US)

Growth Opportunities

Key Takeaways

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The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy