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This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

Analyst Radar- WiMAX Forum Global Congress in Amsterdam

Data breaches have risen in scale and complexity, and enterprises are investing in many solutions to address each new threat exposure. Often, such solutions operate in silos, generating alerts on multiple threat types. The security operations center (SOC) must handle and respond to each alert; when done manually, speed and accuracy suffer. SOCs con...

Vulnerabilities are errors or weaknesses within a software program, network, application, or endpoint that enable an unauthorized user to access sensitive data, gain control, or deny access to authorized users. At a high level, Frost & Sullivan defines vulnerability management (VM) as a platform that offers vulnerability assessment, prioritization,...

Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...