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This Frost & Sullivan research service provides the reader with an overview of the current state and key trends in Russian eCommerce. It showcases Russia as one of the fastest-growing and most-promising eCommerce markets in the world. Acknowledging the attractiveness of Russian eCommerce in recent years, the research service provides a perspective ...

24 Dec 2021  |  Global  |  Market Research

When Blockchain and IoT Work Together: Reappraising the Promises and Pitfalls

Understanding the Convergence and Moving Past the Hype to See Real Value and Growth Opportunities

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This study serves to explain how Blockchain and IoT can work together, what each technology is, how it works, how they integrate together, and example use cases. • Blockchain and IoT represent two collections of technologies with tremendous potential to improve and optimize businesses operations and daily life, but despite the heralding of a new ...

The European logistics industry is considered to be an early adopter of technologies and innovations. With the emergence of the digital environment, traditional service offerings are increasingly being replaced with innovative logistics solutions driven by digital technologies. The regions focus on automation of freight audit and payment process co...

The Asia-Pacific (APAC) B2B digital payments market is experiencing rapid transformation, driven by surging digital adoption, advancements such as API standardization (e.g., ISO 20022 and Open API frameworks), and regulatory harmonization for payment interoperability (e.g., ASEAN payment connectivity and India’s Unified Payments Interface [UPI]). K...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Digital payments technology adoption in Asia-Pacific remains in a nascent stage, and unlike digital payment methods used by consumers in which streamlined checkout processes accept instant payment using credit cards, the bulk of B2B payments is still tied to paper checks and manual processes. The future of digital payments is driven by applicatio...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

The space industry is transitioning, especially with growth in the development of small satellites capabilities. New entrants are revolutionizing the space ecosystem, attracting investments from the government and private ventures. Low-cost satellites, with its proven technological and economical capabilities have attracted existing space players t...

Advances in technology have allowed the miniaturization of satellites to the extent that their application can be extended beyond technology demonstration missions. This has led to expansion of the small satellite market segment with a majority of satellite constellations focusing on earth observations and communication missions. Many of these cons...