Search results for: 'kong'

The Hong Kong contact center applications market grew by 5.7%, reporting market revenue of $14.08 million in 2016. The market is forecast to grow at a CAGR of 2.2% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indon...

IPTV is perceived to be a disruptive technology in the consumer telecom space. This study tracks the pervasiveness of IPTV and outlines the strategies of various service providers in Hong Kong. The research also gives an insight into the drivers, restraints and challenges and forecasts revenues and ARPU trends the for IPTV market.

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact cen...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

This segment provides an in-depth study of the influences of various industry players, the contributors, and drivers as well as restraints that make up the profile of the Mobile Content industry in the Hong Kong market.

This research service highlights the integrated facilities management market in Hong Kong. It includes an executive summary, which includes key research findings of the research service. It also includes a country profile, where PEST analysis, key economic indicators, construction trends overview and sustainability issue overview are given. A segme...

Robust ICT infrastructure has been key in supporting the growth of the cloud market in Hong Kong, while continuous support from the Hong Kong government has been instrumental in stimulating market growth under its "Digital 21" plan. Some notable trends include the growing adoption of cloud services to support the banking and finance sector for non-...

The Hong Kong contact center applications market generated a revenue growth of 8.6Percentage, with market revenue of $15.7 million in 2018. The market is expected to grow at a CAGR of 2.8Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhanceme...