Hong Kong's Contact Center Outsourcing Market Update

Hong Kong's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

RELEASE DATE
25-Jan-2017
REGION
Global
Research Code: 4J67-01-00-00-00
SKU: IT03339-GL-MR_20071

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Description

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.

Table of Contents

Hong Kong Contact Center Outsourcing Market

  • Hong Kong Contact Center Outsourcing Market
Related Research
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
More Information
No Index No
Podcast No
Author Sapana Maheria
Industries Information Technology
WIP Number 4J67-01-00-00-00
Is Prebook No