China's Contact Center Outsourcing Market Update
China's Contact Center Outsourcing Market Update
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
25-Jan-2017
Global
Market Research
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Description
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Chinese contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
Table of Contents
China Contact Center Outsourcing Market
- China Contact Center Outsourcing Market
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Deliverable Type | Market Research |
---|---|
No Index | No |
Podcast | No |
Author | Sapana Maheria |
Industries | Information Technology |
WIP Number | 4J66-01-00-00-00 |
Is Prebook | No |