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Artificial Intelligence involves the science and engineering of developing intelligent machines
The manufacturing world is at a cusp of a new revolution that will redefine conventional business models
IoT will have a major impact on businesses and consumers in the future
The world is creating 2.5 exabytes of data daily
Our research seeks to connect-the-dots across multiple trends
Personal Robots are Set to Be a $19 Billion Market
Strategic Analysis of BREXIT and its Implications to Industries, Economies and Societies
Time for a Digital Revolution in the Women’s Health Market
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Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
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The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Chinese contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
Cloud Technologies Enabling Customer Experience in the Asia-Pacific Telecommunications Sector, 2017
Digital Transformation in the Global Retail Sector
Open Data Strategies of Real-time Cities
The North American Mobile Asset Tracking (MAT) Market
Australia and New Zealand (ANZ) Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023
Disruption in Global Financial Services, 2017—Machine Learning is Imperative
Asia-Pacific Video Conferencing Endpoints and Infrastructure Market, Forecast to 2023
Innovations in Analytics, Artificial Intelligence, and IoT
Addressing Risk from the Encrypted Threat Vector: Analysis of the Impact and Importance of Cisco ETA
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
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