China's Contact Center Outsourcing Market Update

China's Contact Center Outsourcing Market Update

Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space

RELEASE DATE
25-Jan-2017
REGION
Global
Research Code: 4J66-01-00-00-00
SKU: IT03338-GL-MR_20070

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Description

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Chinese contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.

Table of Contents

China Contact Center Outsourcing Market

  • China Contact Center Outsourcing Market
Related Research
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Chinese contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
More Information
No Index No
Podcast No
Author Sapana Maheria
Industries Information Technology
WIP Number 4J66-01-00-00-00
Is Prebook No