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02 May 2019  |  Asia Pacific  |  Market Research
South Korean Hosted/Cloud Contact Center Market Update, Forecast to 2024
Well-recognized Benefits and Emerging Technology Trends Will Fuel Interest Across Sectors
While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...
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22 Nov 2024  |  Global  |  Technology Research
Growth Opportunities in Data-centric AI, Augmented Reality, Generative AI, Edge AI, Global Fintech, and Cloud-Native Workload Automation
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores significant advancements in IT and computing technologies, emphasizing AI-driven solutions across various sectors. Key innovations include AI-powered platforms for context-aware insights and real-time computing, a global payments platform facilitati...
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14 Feb 2020  |  Asia Pacific  |  Market Research
IoT in Retail—Asia-Pacific Market Landscape and Overview, 2019
Growth Opportunities and Market Forecasting
In 2018, the retail IoT market in Asia-Pacific generated a revenue of $1.72 billion, and it is anticipated to grow at a compound annual growth rate of 24.8Percentage from 2018 to 2025 to reach $10.00 billion in 2025. This growth insight discusses market size in terms of spending across key application areas such as WiFi-based analytics, video and o...
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03 Feb 2020  |  Asia Pacific  |  Market Research
IoT in Agriculture—APAC Telco Growth Opportunities, 2019
Growth Opportunities and Market Forecasting
The APAC Agriculture IoT market stood at $0.12 billion in 2018 and is anticipated to grow at a compound annual growth rate of 27.4Percentage between 2018 to 2025 to reach $0.65 billion by 2025. The study has calculated the spending across key application areas comprising crop surveying and condition monitoring, smart irrigation systems, precision p...
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20 Nov 2020  |  Asia Pacific  |  Market Research
Convergence of Solutions into Holistic Web Protection Bundles Transforming the Asia-Pacific Web Application Firewall (WAF) Solutions Market, Forecast to 2024
Increasing Use of Cloud and Web Applications Accelerates WAF Security Solutions’ Adoption
The Asia-Pacific WAF solutions market recorded healthy growth in 2019 due to high adoption rates from the on-premises and cloud-based segments. Though on-premises WAF solutions account for the larger share at present, the cloud-based segment’s rapid growth will see it achieve parity with the former around the end of the forecast period. On-prem...
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22 Dec 2025  |  Global  |  Market Research
Customer Experience Management in Asia-Pacific, Forecast to 2030
AI-driven Technology Arbitrage Emerges as Key Lever for Value Creation for Outsourcers
This study provides forecasts for the Asia Pacific (APAC) customer experience (CX) management market from 2023 to 2030. CX has become a prominent competitive differentiator in the digital age as customers increasingly expect memorable experiences that make them feel valued and appreciated. Organizations that understand customer sentiment and future...
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16 Oct 2025  |  Global  |  Market Research
Professional Headsets Market, Global, 2024–2031
Wireless and Active Noise Cancellation Technology is Driving Transformational Growth by Increasing Utility for Professional Headsets
This Frost & Sullivan study provides a comprehensive analysis of the key transformations shaping the global professional headsets market. The industry is undergoing significant disruption driven by the rapid adoption of software-based communication and collaboration platforms. This shift is transitioning demand from registered jack (RJ) connectivit...
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12 Mar 2019  |  Global  |  Market Research
Three CX Trends Heading into 2019—A Postcard from the Technological Edge
Three CX Trends Heading into 2019
As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...
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28 Apr 2025  |  Global  |  Technology Research
Growth Opportunities in AI, Cloud Computing, Generative AI, Large Language Models, and Data Intelligence, Infrastructure as a Service
Innovations in Artifical Intelligence, Generative AI, Machine Learning, Edge AI, Cloud Computing, and Data Intelligence
This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) captures developments related to Artificial Intelligence, Generative AI, Edge AI. These technologies empower users to provides visual development tools, and business process management features, enabling rapid deployment of applications. This flexibility hel...
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01 Jul 2026  |  Global  |  Market Research
Global Customer Experience Platforms Market (Premise-based and CCaaS), Forecast to 2030
Vendors Race to Monetize AI while Bringing Real-World Benefits to its Clientele
Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...
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