Three CX Trends Heading into 2019—A Postcard from the Technological Edge

Three CX Trends Heading into 2019

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As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how much interest we received in them over the course of the past year, and how many companies will be deploying these solutions going forward. We recommend examining each of the following subjects, as they will be impacting enterprise CX strategy in 2019 and beyond:· AI-powered virtual agents present significant potential to improve the customer experience (CX) in t

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Three CX Trends Heading into 2019—A Postcard from the Technological EdgeThree CX TrendsThree CX Trends Heading into 2019

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