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Voice of the customer (VoC) refers to user feedback (direct, indirect, or inferred) about a business’s products and services. Capturing and analyzing feedback is known as VoC analysis. VoC analysis enables businesses to gain a deeper understanding of customer preferences and expectations. The insights produced by VoC tools help companies to make de...

09 Aug 2018  |  Asia Pacific  |  Market Research

Asia-Pacific Internet of Things Market, 2018

Market Forecast and Growth Trends

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The APAC Internet of Things (IoT) market is expected to grow at a compounded annual growth rate of 11.3% between 2017 and 2022 to reach a market size of $95.7 billion by the end of the forecast period. The study has sized the spending across the entire IoT value chain comprising chips, modules and sensing, connectivity, enablement platform, system ...

23 Mar 2017  |  North America  |  Market Research

Managed Security Services Market in Latin America, Forecast to 2021

Overall Revenue to Reach Nearly $1 Billion by End of Forecast Period with Security Asset Management and Monitoring Most in Demand

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The Latin American managed security services (MSS) market generated $455.9 million in 2016 and is expected to reach $936.1 million by 2021, presenting a CAGR of 15.5%. The nature of managed security services is starting to transform. Extensively dominated by asset management and monitoring, many clients in Latin America are showing interest in serv...

Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...

28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...

In 2018, the retail IoT market in Asia-Pacific generated a revenue of $1.72 billion, and it is anticipated to grow at a compound annual growth rate of 24.8Percentage from 2018 to 2025 to reach $10.00 billion in 2025. This growth insight discusses market size in terms of spending across key application areas such as WiFi-based analytics, video and o...

The APAC Agriculture IoT market stood at $0.12 billion in 2018 and is anticipated to grow at a compound annual growth rate of 27.4Percentage between 2018 to 2025 to reach $0.65 billion by 2025. The study has calculated the spending across key application areas comprising crop surveying and condition monitoring, smart irrigation systems, precision p...

Abstract: The global Customer Experience Platforms market achieved solid growth in 2025, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectati...

05 Mar 2018  |  North America  |  Market Research

Analysis of the Global Endpoint Management Market, Forecast to 2021

Growing Complexity of Security Solutions Drives Growth For Managed Services

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The Frost & Sullivan report analyzes the global market for Endpoint Management. The increasing complexity of managing the growing diverse collection of endpoint devices and operating systems is driving strong, steady growth. Security has become the primary concern for endpoint management. The increasing pace and severity of malware is driving vend...