Search results for: 'APICloud-Native Application Protection Platforms'

Customer experience (CX) platforms serve as the operational and intelligence layer through which organizations manage, orchestrate, and continuously optimize customer interactions across every channel and touchpoint. As contact center boundaries expand to encompass digital self-service, AI-driven resolution, and proactive engagement, the platforms ...

The Australian contact center applications market grew by 2.8%, reporting total market revenue of $122.1 million in 2016. The market is forecast to decline at a CAGR of 1.3% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, In...

As businesses emerged from the COVID-19 pandemic operating environment, found themselves dealing with the Great Resignation as well as an economic downturn and potential recession. That has caused them to reassess spending and force business units to do more with less. Low-code development platforms, a technology that was just gaining popularity at...

09 May 2018  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2023

Moderate Growth is Expected, as Investment Will Shift from Core Application Segments

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $647.1 million in 2016 to $733.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...

The Asia-Pacific (APAC) Web application firewall (WAF) solution market continued to grow tremendously in 2016 by 27.6% year-on-year (YoY). Particularly, the cloud-based segments experienced an impressive growth rate of 88.9%, surpassing the previous year’s forecast. The strong growth was seen in most of the APAC countries with China, Hong Kong, Ind...

AI technologies and platforms are entering a new stage of maturity. Most organizations now have access to capable models and have run pilots across multiple functions. The real question is no longer whether AI works, but where it can create sustained growth and how it can be scaled without introducing cost volatility, operational risk, or governanc...

In the midst of a dynamic labor market and a talent shortage, recruiters around the world face the challenge of making quality hires quickly. A wide range of point solutions and end-to-end hiring and matching platforms serve recruiters and hiring managers. This Frost Radar™ takes a close look at the hiring platforms competitive landscape and key pl...

The Singaporean contact center applications market size is estimated to shrink from $16.3 million in 2016 to $16.2 million by 2023, at a Compound Annual Growth Rate (CAGR) of 0.1%. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indon...

Investments into Web Application Firewall (WAF) and Distributed Denial-of-Service (DDoS) solutions in the Asia-Pacific region continued to increase during 2018, with both markets recording robust growth on a year-on-year (YoY) basis. An increase in the number of Internet of Things (IoT) DDoS and application layer attacks, as well as their growing s...